Quality Customer Service we can pass along.
November 07, 2022

Quality Customer Service we can pass along.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • b-hive Virtual Contact Center

Overall Satisfaction with Broadvoice

We utilize Broadvoice for call management within the company. It allows us to accurately field calls and stay on top of messaging to better serve our customers.

Pros

  • Identify callers
  • Routs to appropriate party
  • Allows us to reach our messages from anywhere.

Cons

  • We would have liked to be able to separate our voicemails for the different office numbers that ring to one main line.
  • Messaging and call control

Do you think Broadvoice | GoContact delivers good value for the price?

Yes

Are you happy with Broadvoice | GoContact's feature set?

Yes

Did Broadvoice | GoContact live up to sales and marketing promises?

Yes

Did implementation of Broadvoice | GoContact go as expected?

Yes

Would you buy Broadvoice | GoContact again?

Yes

The call set up and messaging options help us the most. In our industry, work does not always stop at 5:00 p.m. so the ability to effectively hear our messages from outside the office is a great benefit.

Comments

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