Broadvoice provides exceptional Support and ease of use
June 27, 2024

Broadvoice provides exceptional Support and ease of use

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Bubble
  • b-hive Communicator

Overall Satisfaction with Broadvoice

We are a sales and customer support organization in the Telecom space. Broadvoice customer service is by far the best we have experienced thus far. Fast and professional service. Broadvoice is simple to set up and use and has all of the features we can ever expect to use with standard seats. Conferencing is terrific!!

Pros

  • Conferencing
  • Customer support
  • Technical support

Cons

  • Finding the number of a missed call or last caller
  • Conferencing video conferencing ease of use
  • Eliminate costly copper lines and conferencing expenses
  • Savings applied towards faster internet

Do you think Broadvoice | GoContact delivers good value for the price?

Yes

Are you happy with Broadvoice | GoContact's feature set?

Yes

Did Broadvoice | GoContact live up to sales and marketing promises?

Yes

Did implementation of Broadvoice | GoContact go as expected?

Yes

Would you buy Broadvoice | GoContact again?

Yes

Broadvoice is well suited for small to medium sized offices and people who are getting into a cloud based system for the first time. The transition is simple and the people are terrific

Broadvoice | GoContact Feature Ratings

8.3
Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
10
Directory of employee names
5
Not Rated
Answering rules
Not Rated
Call recording
Not Rated
Call park
Not Rated
Call screening
Not Rated
Message alerts
Not Rated
Business SMS/External Messaging
Not Rated
Online Fax
Not Rated
Voicemail Transcription
Not Rated
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
Not Rated
Not Rated
High quality audio
Not Rated
High quality video
Not Rated
Not Rated
Calendar integration
Not Rated
Meeting initiation
Not Rated
Record meetings / events
Not Rated
Not Rated
Desktop sharing
Not Rated
Not Rated
Live chat
Not Rated
Not Rated
User authentication
Not Rated
Participant roles & permissions
Not Rated
Not Rated
Centralized communications management
Not Rated
Team messaging
Not Rated
Team document sharing
Not Rated
Call and meeting analytics
Not Rated

Comments

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