Love our new system!
June 26, 2024

Love our new system!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Broadvoice

The Mitel system we were using was discontinued. We needed a simple solution that wouldn't be difficult for non tech savvy coworkers to use.

Pros

  • Account manager - sales
  • System design
  • Implementation
  • Communication with client

Cons

  • Availability of headsets through Broadvoice
  • More of an assortment of simple written training material to refer to instead of rewatching videos
  • VM - email is a huge help with our people in the field not having to call in and check messages
  • The app eliminates the need to give out individual cell numbers
Too many features are not needed. Portal was very difficult for non tech people to follow/

Do you think Broadvoice | GoContact delivers good value for the price?

Yes

Are you happy with Broadvoice | GoContact's feature set?

Yes

Did Broadvoice | GoContact live up to sales and marketing promises?

Yes

Did implementation of Broadvoice | GoContact go as expected?

Yes

Would you buy Broadvoice | GoContact again?

Yes

We needed a system with simple features. The system was set up to perfectly match our needs. We had 2 locations with the same port day so didn't want to have any issues. We were able to have a Broadvoice field tech on site to assist with any issues. We had some issues with our 2nd location so the tech finished 1 site and went to the 2nd to assist them. Everyone was extremely helpful.

Broadvoice | GoContact Feature Ratings

10.0
Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
Directory of employee names
10
10.0
Answering rules
10
Call recording
10
Call park
10
Call screening
Not Rated
Message alerts
10
Business SMS/External Messaging
Not Rated
Online Fax
Not Rated
Voicemail Transcription
10
10.0
Mobile app for iOS
Not Rated
Mobile app for Android
10
Not Rated
High quality audio
Not Rated
High quality video
Not Rated
Not Rated
Calendar integration
Not Rated
Meeting initiation
Not Rated
Record meetings / events
Not Rated
Not Rated
Desktop sharing
Not Rated
Not Rated
Live chat
Not Rated
Not Rated
User authentication
Not Rated
Participant roles & permissions
Not Rated
Not Rated
Centralized communications management
Not Rated
Team messaging
Not Rated
Team document sharing
Not Rated
Call and meeting analytics
Not Rated

Comments

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