Broadvoice
July 16, 2024

Broadvoice

Nathan Turley | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Broadvoice

Broadvoice is used as a phone system. Allows us to monitor and record calls to ensure we are adequately answering customers questions correctly. We have a full phone system that also allows people to use the phones while working remote.

Pros

  • Customer Service
  • Ease of Use

Cons

  • Accessing voicemails online
  • Consistent and reliable phone system
Very usable

Do you think Broadvoice | GoContact delivers good value for the price?

Yes

Are you happy with Broadvoice | GoContact's feature set?

Yes

Did Broadvoice | GoContact live up to sales and marketing promises?

Yes

Did implementation of Broadvoice | GoContact go as expected?

Yes

Would you buy Broadvoice | GoContact again?

Yes

Broadvoice is well suited for keeping a record of phone calls as we often need verification with insurances of prior conversations.

Broadvoice | GoContact Feature Ratings

7.5
Hosted PBX
5
Multi-level Interactive Voice Response (IVR)
Not Rated
Directory of employee names
10
10.0
Answering rules
10
Call recording
10
Call park
10
Call screening
Not Rated
Message alerts
Not Rated
Business SMS/External Messaging
Not Rated
Online Fax
10
Voicemail Transcription
Not Rated
6.0
Mobile app for iOS
6
Mobile app for Android
Not Rated
6.0
High quality audio
6
High quality video
Not Rated
Not Rated
Calendar integration
Not Rated
Meeting initiation
Not Rated
Record meetings / events
Not Rated
Not Rated
Desktop sharing
Not Rated
Not Rated
Live chat
Not Rated
Not Rated
User authentication
Not Rated
Participant roles & permissions
Not Rated
Not Rated
Centralized communications management
Not Rated
Team messaging
Not Rated
Team document sharing
Not Rated
Call and meeting analytics
Not Rated

Comments

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