great service, user friendly
July 16, 2024

great service, user friendly

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • b-hive Communicator

Overall Satisfaction with Broadvoice

We use it as our multi-offices phone system and for people working remotely. We have 5 offices and need a flexible phone service. We need a very reliable phone service because our clients count on being able to reach us. We need voicemail and a good call history listing that we can access to return calls.

Pros

  • remote workers can use the app to make calls
  • voicemail works well
  • company directory on the app
  • great conference calling feature
  • great inter company office dialing

Cons

  • sometimes the caller ID is not accurate
  • I get a lot of marketing emails
  • sometimes calls don't ring through to my cell phone app when i am away from the office
  • it works great so we don't have to spend a lot of time dealing with outages
  • if we loose service our clients would not be bale to reach us so it is very important
  • we need to be able to communicate between offices to do our work effectively
it is user friendly. I like the cell phone app when i am working away from the office. it is nice that i can call clients through the app and they will not see my cell phone number on their caller ID. It is easy to call within our firm using the directory.
  • Comcast Business VOIP (VoiceEdge)
Broadvoice has better customer service that comcast business voice edge. we experienced outages with comcast and when we had outages both the phones and the internet were down; so our clients were unable to reach us, sometimes for hours during regular business days. Calling customer service at Comcast business was also very difficult and took a lot of patience.

Do you think Broadvoice | GoContact delivers good value for the price?

Yes

Are you happy with Broadvoice | GoContact's feature set?

Yes

Did Broadvoice | GoContact live up to sales and marketing promises?

Yes

Did implementation of Broadvoice | GoContact go as expected?

Yes

Would you buy Broadvoice | GoContact again?

Yes

It has been great for our different office locations all over the state. the transition to the service went very well. The company directory is very handy. The price for this service was very reasonable. we were paying several different carriers before transitioning to Broadvoice and consolidating into one bill has been helpful and saved time and money.

Broadvoice | GoContact Feature Ratings

10.0
Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
10
Directory of employee names
10
10.0
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
10
Business SMS/External Messaging
10
Online Fax
10
Voicemail Transcription
10
10.0
Mobile app for iOS
10
Mobile app for Android
10
10.0
High quality audio
10
High quality video
10
10.0
Calendar integration
10
Meeting initiation
10
Record meetings / events
10
10.0
Desktop sharing
10
10.0
Live chat
10
10.0
User authentication
10
Participant roles & permissions
10
10.0
Centralized communications management
10
Team messaging
10
Team document sharing
10
Call and meeting analytics
10

Comments

More Reviews of Broadvoice | GoContact

  1. Home
  2. Unified Communications as a Service (UCaaS) Solutions
  3. Broadvoice | GoContact Reviews
  4. User Review of Broadvoice | GoContact