Item: Broadvoice | GoContact
Rating: 10
Author: Verified User

Overall Satisfaction with Broadvoice

Use Cases and Deployment Scope

We use Broadvoice as our VOIP solution to all our clubs. We have Broadvoice services for our gyms in New York, Massachusetts, California, and Hawaii.
With Broadvoice we have control over our phones using the b-hive platform, it gives us functionality that would save us time and frustration. Beforehand we would have to contact the VOIP support number, and request them to make changes such as phone forwarding, those would take a while. But with Broadvoice, we can manage our phones across all of our locations for a very reasonable price.

Pros and Cons

Pros

Customer Support
Dashboard Functionality
Great prices
consistency / reliability

Cons

Self provisioning services
Tutorials for certain things inside dashboard
faster wait times on support

Return on Investment

Again, extremely competitive pricing
time savings due to having control via dashboard / b-hive
consistency and reliability, only once have we had an issue with Broadvoice over the years that we've had them where their services went down. IT was quickly resolved as well.

Usability

For the prices we're given, and the service and reliability. It's a very solid choice, customer support although sometimes can take time, they have always been able to assist me with any problem I ran into. Those two points are extremely important, as well as having self control over our devices instead of depending on customer support to make changes. We've had previous vendors require us to call them for minor items that we can now solve in minutes.

Key Insights

Do you think Broadvoice | GoContact delivers good value for the price?

Yes

Are you happy with Broadvoice | GoContact's feature set?

Yes

Did Broadvoice | GoContact live up to sales and marketing promises?

Yes

Did implementation of Broadvoice | GoContact go as expected?

Yes

Would you buy Broadvoice | GoContact again?

Yes

Likelihood to Recommend

Often times, we would have locations that would go offline due to internet outages, power outages, or maintenance that requires our clubs to go offline. Being able to quickly forward phones to another location at a moments notice is a huge time safer. B-hive dashboard has a lot going on although It can be confusing for some, it show great details and control over phone functionality without needing to be on-site.

Broadvoice | GoContact Feature Ratings

Comments

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Superb!