Great Service, Versatility and Affordability!
October 15, 2024

Great Service, Versatility and Affordability!

Vishal Morari | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Broadvoice

Been using Broadvoice as our telecom provider since 2000, we had a legacy PBX system which we upgraded to the bHive system. Very easy to set up a Virtual Receptionist to guide calls to the correct person. One key feautre I really liked is the ability to forward calls based on time.

Pros

  • Training
  • Customer Serivce
  • Adaptable and Listens to Clients Needs
  • Pricing

Cons

  • App is Glitchy
  • Coding on the back end without updating
  • Increase in call responses, increase in sales
  • Less dropped calls
Physical lines are amazing, the phone clarity and phone hardware as top quality. Customer Support is top notch and excellent as well. The only reason I am giving 8/10 is because of the app, it is very glitchy, hangs half the times, drains battery, and has no outgoing feature.

I use bHive for Android.

Do you think Broadvoice | GoContact delivers good value for the price?

Yes

Are you happy with Broadvoice | GoContact's feature set?

Yes

Did Broadvoice | GoContact live up to sales and marketing promises?

Yes

Did implementation of Broadvoice | GoContact go as expected?

Yes

Would you buy Broadvoice | GoContact again?

Yes

Broadvoice is perfect for multi-location, multi-employee, autohunt, virtual set ups. Altough the app is a bit glicthy and does not have an outgoing feature, the over all use of Broadvoice is amazing. They have skilled and knowledgeable customer support representatives, and also are very quick to resolve issues if it is not been experienced before. Broadvoice listens to their clients and adapts to their needs which is really helpfull for small business owners as we dont have the muscle power of big corporations.

Broadvoice | GoContact Feature Ratings

10.0
Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
Not Rated
Directory of employee names
10
9.0
Answering rules
10
Call park
8
5.0
Mobile app for Android
5
10.0
High quality audio
10
High quality video
Not Rated
Online Meetings / Events ()
Not Rated
Screen Sharing ()
Not Rated
Online Events Collaboration ()
Not Rated
Online Events Security ()
Not Rated
Unified Communications Platform and Collaboration ()
Not Rated

Comments

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