Outstanding phone service!
October 22, 2024

Outstanding phone service!

David Sheahan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Broadvoice

Needed to move from outdated analog phone system to new modern VOIP phone system. Researched multiple providers and settled on Broadvoice. Staff has been very happy with the entire process including implementation, training, and ease of use of the system.

Pros

  • Call Quality
  • Ease of Use
  • Good Technical Support

Cons

  • Better PC/Mac application
  • Easier to communicate with clients
  • Easier to communicate with staff working remotely
Ease of use and management.

Do you think Broadvoice | GoContact delivers good value for the price?

Yes

Are you happy with Broadvoice | GoContact's feature set?

Yes

Did Broadvoice | GoContact live up to sales and marketing promises?

Yes

Did implementation of Broadvoice | GoContact go as expected?

Yes

Would you buy Broadvoice | GoContact again?

Yes

Great system for small offices in financial, law, or architecture.

Broadvoice | GoContact Feature Ratings

10.0
Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
10
Directory of employee names
10
10.0
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
10
Business SMS/External Messaging
10
Online Fax
10
Voicemail Transcription
10
10.0
Mobile app for iOS
10
Mobile app for Android
10
10.0
High quality audio
10
High quality video
10
10.0
Calendar integration
10
Meeting initiation
10
Record meetings / events
10
10.0
Desktop sharing
10
10.0
Live chat
10
10.0
User authentication
10
Participant roles & permissions
10
10.0
Centralized communications management
10
Team messaging
10
Team document sharing
10
Call and meeting analytics
10

Comments

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