Broadvoice Usage in Our Company
February 14, 2025

Broadvoice Usage in Our Company

Brad Balgemann | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • b-hive Communicator

Overall Satisfaction with Broadvoice

We use Broadvoice for phone and texting features to relay information to our customers on a daily basis. It is used as a daily update for customers as to work being done on their property or to get confirmation on parts and/or repairs being needed on their equipment. When a phone call is not available, we will text the customers with important information.

Pros

  • Email/phone voicemail messages
  • Texting ability from app
  • User interface
  • Customer support

Cons

  • The phone number lookup for calls
  • The phone number lookup for voicemails
  • The ease of changing users/numbers
  • The land line functionality helps us make/receive/transfer calls seemlessly
  • The app allows our techs in the field to communicate with the office and customers easily
  • The sound quality is great and seems to work without issue
The interface is quite easy to use. There are many positive attributes that make using Broadvoice a delight. The main issues we tend to have are with the search function of the calls/voicemails. Using CTRL F and having to search through pages of history is not user friendly at all and makes for a frustrating experience.

Do you think Broadvoice | GoContact delivers good value for the price?

Yes

Are you happy with Broadvoice | GoContact's feature set?

Yes

Did Broadvoice | GoContact live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Broadvoice | GoContact go as expected?

I wasn't involved with the implementation phase

Would you buy Broadvoice | GoContact again?

Yes

Broadvoice is a great system in many ways. I like the functionality of the program both on land lines and on the app. I would have to say the best features are the ease of use for land lines and the integration of the app. I also like how the voicemails are on the phone and email. One area that could be improved would be the ability to delete voicemails from the system.

Broadvoice | GoContact Feature Ratings

8.0
Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
Directory of employee names
8
8.8
Answering rules
8
Call recording
9
Call park
9
Call screening
8
Message alerts
9
Business SMS/External Messaging
10
Online Fax
Not Rated
Voicemail Transcription
Not Rated
10.0
Mobile app for iOS
10
Mobile app for Android
10
10.0
High quality audio
10
High quality video
Not Rated
Not Rated
Calendar integration
Not Rated
Meeting initiation
Not Rated
Record meetings / events
Not Rated
Not Rated
Desktop sharing
Not Rated
Not Rated
Live chat
Not Rated
8.5
User authentication
8
Participant roles & permissions
9
9.0
Centralized communications management
9
Team messaging
Not Rated
Team document sharing
Not Rated
Call and meeting analytics
Not Rated

Comments

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