Item: Broadvoice | GoContact
Rating: 9
Author: Sarah Perkins

Overall Satisfaction with Broadvoice

Use Cases and Deployment Scope

I have had Broadvoice as my company's communication source. There are a number applications to utilize the services offered. I was able to set up fax services (which was required for some of our business partners). I was also able to see a record of calls, voicemails and faxes both inbound and outbound. Having that access was valuable for our documentation.

Pros and Cons

Pros

They offer several platforms to access communication tools
I have stored records of all inbound/outbound communications
Email notifications are sent as a back up to incoming communication

Cons

The mobile app could use some improvement as calls were not always seamlessly transferred

Usability

I have had nothing but success having Broadvoice as our communication provider.

Key Insights

Do you think Broadvoice | GoContact delivers good value for the price?

Yes

Are you happy with Broadvoice | GoContact's feature set?

Yes

Did Broadvoice | GoContact live up to sales and marketing promises?

Yes

Did implementation of Broadvoice | GoContact go as expected?

Yes

Would you buy Broadvoice | GoContact again?

Yes

Other Software Used

Microsoft Teams

Likelihood to Recommend

Aside from the challenges with the app, I have not had any negative issues using the service. I would, however, encourage businesses to read the contact terms in detail.

Broadvoice | GoContact Feature Ratings

Comments

Please log in to join the conversation

Broadvoice Telecom