Item: BrowserStack
Rating: 8
Author: Verified User

Overall Satisfaction with BrowserStack

Use Cases and Deployment Scope

We use BrowserStack to assist with testing our web application on mobile devices. We are able to integrate our Playwright test automation with BrowserStack to test many different test cases on different mobile platforms, screen sizes, and browsers. Prior to using BrowserStack, we had limited coverage for mobile devices and relied on very few physical mobile devices in the hands of our QA team.

Pros and Cons

Pros

Large availability of mobile devices
Ability to integrate with Playwright
Local and Web usage available

Cons

Integration with Playwright is a bit difficult to use and maintain
Would be great to run automated tests more easily on the Web application
Config menus are don't feel intuitive to use when a mobile device is being used

Most Important Features

Mobile device emulation
Ability to run different iterations of Android and iOS
Ability to integrate automated tests

Return on Investment

Greater confidence in our own product quality
Ability for all QA team members to test on mobile devices
68% fewer uncaught mobile bugs since we started using BrowserStack

Challenges Overcome

We couldn't reliably test our application on mobile devices, as relying on built-in desktop web browser mobile emulation was not sufficient in simulating an actual mobile device. Some bugs we encountered could only be reproduced on actual mobile devices, and some only on certain versions of iOS or Android. This led to several critical mobile-related bugs that we were not prepared for.

Product Usage

Live
Automate

The Live product is what we use the most for our manual mobile device testing. It has allowed us to release updates to our web application with greater confidence in our mobile experience, as we can test on multiple real devices with greater ease instead of relying on the few physical devices available to our QA team.

Key Insights

Do you think BrowserStack delivers good value for the price?

Yes

Are you happy with BrowserStack's feature set?

Yes

Did BrowserStack live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of BrowserStack go as expected?

I wasn't involved with the implementation phase

Would you buy BrowserStack again?

Yes

Other Software Used

Playwright, Atlassian Jira

Likelihood to Recommend

BrowserStack seems well suited to various kinds of manual testing on lots of different devices. My team finds it particularly well suited for mobile device testing, which often has variability between Android and iOS, even within iterations of each mobile OS. While automation is available via BrowserStack, it wasn't easy or cheap to maintain and continuously use.

Comments

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A Great Help in Mobile Device Testing

Software Version