Bugzilla a great bug tracking product for the price and ease of use
Barrie Byron | TrustRadius Reviewer
August 08, 2014

Bugzilla a great bug tracking product for the price and ease of use

Score 7 out of 10
Vetted Review
Verified User
Review Source

Software Version

3.0

Overall Satisfaction with Bugzilla

We used Bugzilla for the product development team and the information development process. We entered bugs to track requested product changes, including user interface changes, functional defects, and enhancement requests. We also used Bugzilla to track and monitor our documentation changes for each release cycle, and to track documentation defects.
  • Bugzilla provides visibility to product change requests, including user interface changes.
  • Bugzilla provides metrics and audit trails for issues.
  • Bugzilla keeps all notes related to a specific issue in a single place. Changing ownership of an issue is easier with Bugzilla, and certainly is more simple than sending a chain of emails.
  • Bugzilla comments are plain text, so at least a rudimentary understanding of markup is required. Rich text and enhanced symbol support would offer more flexibility.
  • Complete audit trails for each bug are records worth analyzing. The life cycle of a bug provides useful statistics for resource planning.
Bugzilla was free, so we selected it for the price and ease of implementation. We used many open source products, and Bugzilla was a good fit for the skill levels of our developers and easy for the team to use.
Good, free, easy to use. Best for a smaller shop. Larger enterprise organizations will need more customization and rich text features than Bugzilla offers.
The price is right! Open source allows a new team to get up and running for bug tracking from day one. Custom skins make the product feel like your own.