Very good issue tracker for development work
July 29, 2016

Very good issue tracker for development work

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Bugzilla

I’ve used Bugzilla at two big projects in my company, and both times have loved how it’s handled our sprint planning, tracking, and review. It has good integrations, custom workflows, and can function well for internal and external use. I also like the Agile plug-ins which provide the ability to use SCRUM or Kanban to manage software projects. Bugzilla allows you to be quite organized, which can be crucial when working with hundreds of tickets. The tools are so in depth and complete, it's pretty amazing!
  • It is a great place for our development team to keep track of the cases they are dealing with.
  • Very easy to install and configure.
  • The ability to integrate with other softwares.
  • Editing flows is hard.
  • It can be challenging to navigate and slow occasionally.
  • Personally I don't like the reports and its formatting.
  • Creating lot of dashboards
  • Issues/Bugs/Service issues/Tickets tracking
  • Agile Project Planing was very helpful

Bugzilla is very easy to use, very intuitive, and user friendly! For agile projects, the Kanban is very useful and you can drag and drop the defect to change his state. I work 10 times faster with Bugzilla.

Pretty much issue tracking, better visibility into outstanding workload. It allows us to stay organized and to assign tickets to specific people or teams. Bugzilla also helps to monitor workload and review time spent on tasks.