Bullhorn Review After 1 Year
March 28, 2016

Bullhorn Review After 1 Year

Jessica Rader | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Bullhorn Recruitment CRM

We use bullhorn across all sales groups, but currently haven't integrated our back office. It has changed how we recruit and allowed us to put trackable metrics in place to reward new recruiters on metrics other than just placements. We have the basic (out of the box) account but it allows for a ton of custom fields thru the system which we have taken advantage of and it allows us the flexibility to run our small company, with our already in place program, via a out of the box solution. We couldn't be happier with bullhorn from email integration to ability to schedule follow up all the way to the recruiting life style - it saves us hours a day in keeping our candidates and clients in one easy to find place, and keeps us much more organized.
Our biggest issue with our previous system was that it had not been updated in more than 7 years and was impossible to train new users on how to search the database, resulting in many not using it at all. The new database has allowed our recruiters to easily upload (and then find again!) candidates from all recruiting platforms. It also integrates with LinkedIn so we are able to see a candidate's LinkedIn profile right from the system which has allowed us to downgrade our financial spend with LinkedIn.
  • Lifecycle recruiting system - it comes with a easy to follow process for recruiting that allows you to track a candidate thru every step of the recruiting process from discovery to placement.
  • Candidate searches - Bullhorn allows you to do simple searches where you fill in the terms to search and it creates the Boolean string, and allows the user to easily search each field or a set of fields and then sort on those fields. Or for advance Boolean users it allows you to create your own searches.
  • Note creation / tracking - the system automatically creates notes from email tracking tool so all emails are documented, and with one click it allows you to create custom notes which are also searchable.
  • Systems like smart search allow you to integrate careerbuilder, LinkedIn and other candidate databases to the system so you can search all sources via one search and load the resumes directly from that search window to your database. While bullhorn integrates with LinkedIn and allows you to post to careerbuilder (if you have jobs paid for on CB), it only allows you to see profiles of candidates already in your database. It would be nice to see bullhorn add similar features to connect the search function to search other sites.
  • Provide better customer support. The call in support seems like a crapshoot - sometimes you get a knowledge rep but more often you get someone reading from a screen with no knowledge of how the system works. It ends up consuming a lot of time to get s simple answer.
  • Customizable support for the out of the box small business solution. To add custom fields there is a "hosting fee" which means you pay $1500+ for bullhorn to create the field and then $500 per month from there forward to host the fee in your system. Bullhorn is already the most expensive option we explored and in the sales process it was explained that you'd pay to get a customs price but wasn't clear that you'd have to pay such a hefty fee each month to access that custom piece.
  • Allows us to "bucket build" candidates and proactively market them, we've made placements with this ability.
  • Allows us to track more successful groups and reassign recruiters to higher producing groups and client accounts so we are better supporting accounts that generate business
  • Provides ability to maintain contact with clients via scheduling and tracking tools which has resulted in making enough calls to be top of mind and has resulted in more job orders.
Bullhorn is much more user friendly than bond, Winsearch and somewhat more user friendly than SmartSearch. The biggest competition for us was between Bullhorn and SmartSearch, it basically came down to the fact that bullhorn was a large company with a lot of partners and industry reputation. It lacked in a few areas in comparison to SmartSearch (like integration to search other databases directly from product), but was better in some areas (like user interface) and there isn't a perfect fit for any company so bullhorn checked most of the important boxes.
It is not cheap! If you are a very small firm - or just do direct hire it's probably not for you. But for a firm that's in a growth stage and wants a tool to help streamline their systems this is a good solution. We probably could have went with a more affordable option and got some benefits like the ability to search multiple platforms but generally speaking the bullhorn interface is much easier to grasp making it much more user friendly for those who aren't as technology savvy, which was important to us.

Bullhorn ATS & CRM Feature Ratings

Job Requisition Management
Company Website Posting
Publish to Social Media
Job Search Site Posting
Customized Application Form
Resume Management
Duplicate Candidate Prevention
Candidate Search
Applicant Tracking
Task Creation and Delegation
Email Templates
User Permissions
Notifications and Alerts