The Call Tracking Software Every Marketer Should Be Using
January 09, 2020

The Call Tracking Software Every Marketer Should Be Using

Madeline Simpson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with CallRail

We help dozens of clients to implement and track performance of marketing campaigns across multiple traditional and digital channels. With dozens of ads and organic content available for Leads to find our clients, it is so important for us to be able to track where incoming phone calls are coming from so that we know where to spend more marketing dollars, and where to spend less. CallRail has been the #1 call tracking software that we've used and has become our software of choice at our agency!

Pros

  • Lead Attribution
  • Dynamic Number Pools

Cons

  • Outbound calling features
  • Would love to see an auto-dialer added to the software!
  • Greater stability to our clients' monthly marketing spend.
We've never had a bad interaction with CallRail support and their online resources/instructions are very easy to follow!

Do you think CallRail delivers good value for the price?

Yes

Are you happy with CallRail's feature set?

Yes

Did CallRail live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of CallRail go as expected?

Yes

Would you buy CallRail again?

Yes

CallRail is a very user-friendly platform and allows us to track all of our leads' phone calls with ease. The best part is the reporting that is available based on the data collected with every call. Whether it is based on UTM parameters or number dialed, CallRail allows us to track what calls are coming from paid efforts and what calls are coming from organic efforts.

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