CallRail is good at what it does, but could be better all-inclusively
May 30, 2021
CallRail is good at what it does, but could be better all-inclusively
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with CallRail
We used CallRail to record incoming calls to monitor call quality of the person answering the call, as well as to have recordings in case we needed to access information about the call at a later date for whatever reason. It is only used by sales and marketing. We would use it to provide us with analytics as well, which related to sales KPIS.
Pros
- The automated tagging system works well when it works.
- The call analytics are presented in a easy to understand way.
- The call recording playbacks are convenient and simple to use.
Cons
- Sometimes the automatic tagging can be wrong, in terms of whether it's a lead or not, or what the call was about.
- It's not an all-encompassing platform, and would be so much better if it weren't so isolated to its core functionality - would like to see some more integrations.
- Setting up the phone numbers can be difficult for some people.
- Call tagging
- Call recording
- Assigning call receivers
- Improved risk mitigation
- Provided sales team with KPIs
- Provided marketing with valuable demographics data
We only researched CallRail.
Do you think CallRail delivers good value for the price?
Yes
Are you happy with CallRail's feature set?
Yes
Did CallRail live up to sales and marketing promises?
Yes
Did implementation of CallRail go as expected?
Yes
Would you buy CallRail again?
Yes
Comments
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