Item: CallRail
Rating: 8
Author: Chris Martino

Overall Satisfaction with CallRail

Use Cases and Deployment Scope

Our company utilizes CallRail for various uses. We contact leads in many different markets and CallRail allows us to have local numbers for each market. Being able to text and call from these local numbers definitely assists us with higher response rates. CallRail is also essential in our ability to track the call volume of incoming and outgoing calls.

Pros and Cons

Pros

Local Numbers
Call Analytics
Ease of Use

Cons

Pricing keeps increasing
Number of included numbers in the plan
Ability to see text conversation history

Most Important Features

Tracking & Analytics
Call Tracking
Remote Lead Center

Return on Investment

Higher Productivity
Higher Accountability
Higher Lead Conversion

Alternatives Considered

CallTrackingMetrics

CallRail seemed to have an easier setup and ease of use for onboarding new staff as well. The overall tracking structure and analytics seemed better with CallRail. CallRail also allows you to understand the call history and understand if this was a first touch or multiple touches which I do not believe was an option with CallTrackingMetrics.

Key Insights

Do you think CallRail delivers good value for the price?

Yes

Are you happy with CallRail's feature set?

Yes

Did CallRail live up to sales and marketing promises?

Yes

Did implementation of CallRail go as expected?

Yes

Would you buy CallRail again?

Yes

Other Software Used

Bigin by Zoho CRM, Adobe Acrobat, Cloudways

Likelihood to Recommend

We utilize CallRail for lead and client outreach. It is great to be able to use different local numbers in various markets. CallRail is a great tool when tracking and analyzing the productivity of our staff. CallRail also assists us with our marketing efforts by associating our inbound calls with different marketing campaigns.

Comments

Please log in to join the conversation

Great tracking & lead center tool