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Pretty great product, horrible service
January 18, 2023

Pretty great product, horrible service

Gina D'Angelo | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Software Version

Other

Overall Satisfaction with Canto

We use Canto to share our print and digital marketing assets across 200 offices
  • Search terms
  • Portals
  • Security
  • Account management/Service
  • Adobe connect can be cumbersome to use
  • More live trainings
  • Editable templates
  • Portals
  • Security
  • Expensive, have not seen the full ROI
  • Ease of use for end user
  • Ability to re-use assets
The entire marketing team was disappointed with the implementation training, the trainer was very hard to follow along with. The support we are currently receiving from our account manager has been slow and inconsistent. It would be nice if they could follow up monthly and provide more support considering how expensive this service is.
I have not used other products like Canto.

Do you think Canto delivers good value for the price?

No

Are you happy with Canto's feature set?

Yes

Did Canto live up to sales and marketing promises?

No

Did implementation of Canto go as expected?

No

Would you buy Canto again?

No

We were disappointed with the implementation training and the support we have received from our account manager has been slow and inconsistent.

Evaluating Canto and Competitors

  • Product Features
  • Product Usability