Poor customer support
March 15, 2022

Poor customer support

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Canva

I use Canva for marketing materials I recently had 4x6 post cards printed and they did not complete the printing on the back. I have emailed and submitted a complaint four times using their online form for a refund and I have had NO response. So I’m stuck with a bad product and no refund. From my experience, this is poor customer support!
  • Ease of creating product
  • Customer support.
  • Add a phone number for customer support
  • Respond promptly to printing issues
  • Marketing materials
  • Not sure yet can’t use the product I ordered because it was printed incorrectly.
So far not good with Canva customer service. Vista Print is very good.

Do you think Canva delivers good value for the price?

No

Are you happy with Canva's feature set?

No

Did Canva live up to sales and marketing promises?

No

Did implementation of Canva go as expected?

No

Would you buy Canva again?

No

In my opinion, they have bad customer support. I have received No response after sending them FOUR complaints about an error on the printing of post cards that I ordered.