Review from Dell
December 25, 2021

Review from Dell

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Catchpoint

Catchpoint is a very powerful tool, it has a lot of features and capabilities for monitoring. one of the things we can suggest for improvement is to keep the new UI features to retain some of the features it has in the old legacy UI. overall, it is a good tool, and it should keep open for upgrades and improvements and do keep up the good work

Pros

  • Synthetic monitoring
  • Customer's real-time
  • API monitoring

Cons

  • improvement on the new UI
  • provide more user training
  • it has helped the outage detection especially black friday sales
the Catchpoint support replies very fast
it took me some time to learn to code it as not coming from a very programming background but after that, it's not that difficult
Gomez was a tool I used some time ago but its very similar to Catchpoint but maybe [fewer] features

Do you think Catchpoint delivers good value for the price?

Yes

Are you happy with Catchpoint's feature set?

Yes

Did Catchpoint live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Catchpoint go as expected?

Yes

Would you buy Catchpoint again?

Yes

Catchpoint was able to detect something that we may not see at the same time it can detect many things however there is also a scenario where because there are too many parameters, a user must take time to learn it up so as to suit to their monitoring appetite

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