Catchpoint provides excellent platform solutions | TrustRadius

Overall Satisfaction with Catchpoint

Use Cases and Deployment Scope

Site performance across 23 D2C consumer sites in the US and on-demand content performance metrics. We use Catchpoint to give us directional data on tech and content development in order to optimize the customer experience and maximize conversion and engagement.

Pros and Cons

Pros

Performance analysis
Network bottlenecks
Content analysis

Cons

Documentation on automation
Simplify/clarify dashboards to make discovery easier

Return on Investment

Positive impact on customer engagement and conversion
Positive impact on site performance/speed across all company verticals

Time to Value

Catchpoint has been a vendor here since before I was hired so I cannot speak to this point

Support Rating

10

Very responsive from both the customer and tech perspectives

Alternatives Considered

N/A

Key Insights

Do you think Catchpoint delivers good value for the price?

Yes

Are you happy with Catchpoint's feature set?

Yes

Did Catchpoint live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Catchpoint go as expected?

I wasn't involved with the implementation phase

Would you buy Catchpoint again?

Yes

Other Software Used

Glassbox, Bazaarvoice

Likelihood to Recommend

Catchpoint support is excellent. The service itself is unique and not available from any other vendor that I have come across.

Comments

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