Celonis enables business transformations and provides superior customer support
October 03, 2021

Celonis enables business transformations and provides superior customer support

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Celonis

We implemented Celonis for O2C 2 years ago and it has truly been transformational. We recently purchased the enterprise-wide solution and will be implementing it into P2P, AP, AR, and PM. 80%+ of our Supply Chain employees utilize the tool daily. It has streamlined our processes, alerted us to our gaps, and increased business alignment. We utilize it to track OTD, review order compliance, manage date fields, access order blocks, communicate changes to customers and leadership, track automation journey, and alert us to material availability challenges and manage material shortages.
  • KPI management.
  • Data visualization.
  • Automation.
  • User-friendly.
  • Provides expert support to their customers.
  • Continuously improves their platform.
  • Innovation.
  • Connects users for best-practice sharing.
  • Resources to enable customer success.
  • PQL editor elaborating on where formula errors are located.
  • It has allowed us to reduce headcount via attrition.
  • Employees are more engaged and informed with the business and different handoff points in O2C.
  • It allows us to "see the forest through the trees" and quickly spot areas for improvements.

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[Celonis] is very well suited to manage any number of KPIs, visualize the transformation journey, and identify gaps. It is very good at breaking down the process and finding re-work loops. It is great for forming an automation action plan (plan to increase automation/become more touchless). It is also great at taking data from our source system (SAP) and developing reports that would otherwise take 3+ Excel spreadsheets, lookups, and exports from the source system to create. Additionally, it is great as an execution engine and ability to feed data into many different systems.

Using Celonis

150 - O2C, P2P, Commercial, Finance, Individual contributors, Supervisors, Managers, Leadership, Analysts, Continuous Improvement