Valuable X-Ray of underlying processes is made possible
November 11, 2021
Valuable X-Ray of underlying processes is made possible
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Celonis
We are using Celonis to model the customer journeys in customer service. Key business problems concern contact centers, complaints, and revenue within customer service. Within the customer service department, Celonis is spread widely.
Pros
- Making an x-ray of our processes possible.
- Consulting regarding analysis and data modeling.
- Consulting regarding value realization.
Cons
- Changes regarding the Celonis academy are communicated too late.
- The "studio" environment misses some features e.g. "switch analysis."
- Celonis has reduced our contact center costs by a significant amount.
- Celonis manages to make our OKR visible in specific processes.
By implementing Celonis in our company, we managed to make our is-processes visible and gain insights to the true cost-drivers in our contact center. This allows us to identify valuable business cases and to drive their success in monitoring through Celonis.
Do you think Celonis delivers good value for the price?
Yes
Are you happy with Celonis's feature set?
Yes
Did Celonis live up to sales and marketing promises?
Yes
Did implementation of Celonis go as expected?
Yes
Would you buy Celonis again?
Yes
Comments
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