Celonis and the future of process optimization
November 23, 2021
Celonis and the future of process optimization

Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Celonis
We are currently using Celonis to identify [areas] of improvement using SFDC Case information. We are currently reviewing these data to make changes to the current business process to reduce our customer resolution time. We are also looking for opportunities to automate some tasks to free up [useful] resources.
- It handles large data size very smoothly.
- Easy way to configure KPI.
- Drill down on data samples.
- Celonis has [given] us the ability to realize as a global organization, we do not use SFDC cases consistently.
- Identify some area of improvement and allows to save time on day to day operations.
Do you think Celonis delivers good value for the price?
Yes
Are you happy with Celonis's feature set?
Yes
Did Celonis live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Celonis go as expected?
Yes
Would you buy Celonis again?
Yes