Item: Celonis
Rating: 9
Author: Verified User

Overall Satisfaction with Celonis

Use Cases and Deployment Scope

We are currently using Celonis to identify [areas] of improvement using SFDC Case information. We are currently reviewing these data to make changes to the current business process to reduce our customer resolution time. We are also looking for opportunities to automate some tasks to free up [useful] resources.

Pros and Cons

Pros

It handles large data size very smoothly.
Easy way to configure KPI.
Drill down on data samples.

Return on Investment

Celonis has [given] us the ability to realize as a global organization, we do not use SFDC cases consistently.
Identify some area of improvement and allows to save time on day to day operations.

Key Insights

Do you think Celonis delivers good value for the price?

Yes

Are you happy with Celonis's feature set?

Yes

Did Celonis live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Celonis go as expected?

Yes

Would you buy Celonis again?

Yes

Other Software Used

Tableau Desktop, Incorta, Microsoft Power BI

Likelihood to Recommend

Celonis is a great tool for data mining using a large amount of data. Is also a great tool to measure changes [in] processes once a target is been established. The part that I am not sure yet at this point is if Celonis is a good tool to be [used] for reporting like other tools like Tableau. It all depends on the audience.

Comments

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Celonis and the future of process optimization