Celonis is smart and powerful but as any tool needs to be relevant for the business with the right support and buy in on the ground.
January 05, 2022

Celonis is smart and powerful but as any tool needs to be relevant for the business with the right support and buy in on the ground.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Celonis

We use Celonis for process mining on core SAP transactional processes e.g. O2C, AR, AP. We use it to evaluate opportunities and understand what needs changing to realize the value. We use the Celonis action engine to help realize value when appropriate.
  • Quick, real time transparency of data
  • Data presented in a meaningful way
  • Smart action suggestions
  • Better support and infrastructure
  • Transparency and visibility to ask the right questions
  • We have realized value but it is still quick wins as it's heavily dependent on making changes in the business.
I think Celonis helps the organization look at transactional business processes and data in a different way from what we have been used to. It helps make data-driven decisions and have data-driven conversations which are important when looking at cross-functional impacts of a process.

Do you think Celonis delivers good value for the price?

Not sure

Are you happy with Celonis's feature set?

Yes

Did Celonis live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Celonis go as expected?

Yes

Would you buy Celonis again?

Yes

Celonis can do many things so it's important to be clear how and for what purpose you will use it that's relevant for your business and where it's at.