Discover Processes with Celonis
April 03, 2025

Discover Processes with Celonis

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Celonis

We use Celonis to analyze business processes in the insurance sector and to identify bottlenecks, root causes, and inefficiencies. The tool is particularly useful for monitoring processes in real time and for gaining full awareness of what is happening, identifying critical points where reality deviates from the happy path.

Pros

  • Highlight business processes
  • Show data through integration with enterprise systems
  • Easily create dashboards with KPIs and graphs

Cons

  • AI tools
I used the training courses available online on the Celonis academy and found them very useful, clear and exhaustive. I followed the lessons with interest and learned the basics of process mining and the use of the tool. I also participated in several events organized by Celonis, including the bootcamp: a week of in-person training, extremely effective for learning theoretical and practical notions on the use of the platform.
The support of the value engineers is always useful and allows us to better structure the functionalities made available by Celonis.
Celonis allows you to visualize processes in a particularly usable way, having all the data and flows available on a single platform. In this way, process analysis is easier.

Do you think Celonis delivers good value for the price?

Yes

Are you happy with Celonis's feature set?

Yes

Did Celonis live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Celonis go as expected?

Yes

Would you buy Celonis again?

Yes

I think Celonis is particularly useful for analyzing business processes in detail, identifying points of improvement. The best scenario for using Celonis is complete integration with systems and real-time data updating, to allow timely monitoring of processes. Celonis offers the ability to create dashboards with KPIs and detailed views to analyze the best and worst performers.

Celonis Feature Ratings

Data Connection
9
Process Discovery
10
Visual Process Representation
10
Process Variants
10
Performance Metrics
10
Process Mining Algorithms
9
Root Cause Investigation
10
Process Optimization
10
What-if Analysis
9
Process Compliance and Audit
9

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