Ceridian Dayforce - One Stop for HR and Payroll
Anonymous | TrustRadius Reviewer
Updated July 30, 2019

Ceridian Dayforce - One Stop for HR and Payroll

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Ceridian Dayforce

We use Dayforce for payroll, time and attendance, HR and benefits. It is being used across our entire organization. Dayforce allows us to manage key information affecting payroll (time and benefits mainly) within the same application that processes payroll, which is more efficient for us than legacy providers.
  • Integrated HR and Payroll solution - everything about an employee that impacts their pay check can be maintained in one place, and payroll calculates correctly based on their record.
  • Manage workforce in one place - the software has the ability to track any HR information that is needed, along with time, benefits, pay, etc. for each employee.
  • Payroll processing - as a one-stop solution, the payroll process is simplified and is simply the output of data from the HR record and timesheet.
  • It can be difficult to tailor settings to our exact company policies and needs - e.g. programming specific facets of vacation policy, attendance policy.
  • Support is responsive, but sometimes lacks expertise or understanding of our structure (particularly because every Dayforce implementation is customized).
  • Security by roles - assigning roles to users determines what data they have access to, but there is not a good way to allow one user different levels of access to different groups of employees.
  • With Dayforce time and attendance, we are now better able to monitor employee timesheets and have improved the rigor of our time policies. This has required increased effort by those reviewing timesheets, but increased effectiveness in controlling for errors and abuse.
  • We have reduced the time required to process payroll each cycle, but overall have increased time dedicated by IT and administration resources to system and record maintenance.
  • System changes have been somewhat difficult to manage - design work tends to exceed quoted cost and time, as the system is highly customized for each client.
Dayforce has eased the burden on our organzation related to state and federal tax withholding. The preparation of year-end forms has required some review and manual edits, but has overall been an improvement. Overtime and benefits eligibility are able to be programmed so that they are automatically determined. Tracking FMLA has been an improvement as well.
Hiring, scheduling and compensation decisions are made outside of Dayforce, although reporting tools may be used to inform those decisions. Dayforce has had no significant impact on HCM decisions for our organization.
Having all HR, payroll, time and benefits in a single application has been an improvement over legacy software solutions for us. The ability to calculate payroll in real time, to correct issues at the source and immediately recalculate the payroll, and other features are the real selling point for Dayforce.
Dayforce is well-suited for entities where the HR and payroll functions are intertwined, entities that aim to go paperless, and entities with some complexity in their payroll process. Multinational entities may want to evaluate if Dayforce is the right product for them, as well as highly complex entities.

Ceridian Dayforce HCM Feature Ratings

Employee demographic data
10
Employment history
9
Job profiles and administration
7
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
8
Organization and location management
8
Compliance data (COBRA, OSHA, etc.)
7
Pay calculation
10
Benefit plan administration
7
Direct deposit files
10
Salary revision and increment management
9
Reimbursement management
8
Approval workflow
9
Balance details
6
Annual carry-forward and encashment
5
View and generate pay and benefit information
9
Update personal information
9
View job history
9
View company policy documentation
5
Employee recognition
8
Report builder
8
Pre-built reports
9
Ability to combine HR data with external data
9

Using Ceridian Dayforce

500 - All business functions use Dayforce. Every manager reviews time, attendance, and other matters related to their direct reports in the system. HR and Payroll depend on it to function. Hourly and non-exempt employees report time in Dayforce.
2 - Programming skills are required for internal Dayforce support. Reporting is SQL-based, so user mileage will vary based on their understanding and willingness to learn.
  • Time and Attendance
  • Payroll
  • HR Record Maintenance
  • Benefits
  • Reporting
  • Vacation Entitlements
  • Onboarding
  • Recruiting
  • Succession Planning
  • Training and Certification Tracking
It serves our purposes well for the most part. We have some minor areas where the system has limitations we are working around, but we are aware of and comfortable with those limitations. In areas such as time, payroll, and end-of-year reporting, it has been an excellent product.

Evaluating Ceridian Dayforce HCM and Competitors

Yes - ADP and Kronos were replaced, due to our desire for better integration and depth from a full HR system.
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
The right product features for our organization were a must.
I don't believe we would change the evaluation and selection process. We would devote more time and resources to the implementation process, especially the workbook that defines all structures and policies that will govern the system set-up.

Ceridian Dayforce HCM Implementation

Ceridian Dayforce HCM Support

Support is average in my opinion. They have improved their responsiveness over time, and we have developed relationships with customer reps that help spur issues along if we are not getting the response we need. Non-emergency issues tend to take longer than we would prefer to reach resolution, and we have a couple relatively minor issues for which there are simply no solutions (based on the structure of the Dayforce system). The support tracking site has been improved recently and it is a good format for tracking tickets.
ProsCons
Problems get solved
Kept well informed
Immediate help available
Support cares about my success
Quick Initial Response
Slow Resolution
Poor followup
Need to explain problems multiple times
Yes - Bugs are sometimes resolved timely and satisfactorily, and sometimes they are slow to fix. Each client system is a custom implementation so it can be difficult for support personnel to be familiar with all aspects of our environment.
At one point, we were having issues with our vacation entitlements in Dayforce. Support was responsive and we were matched with an entitlements expert who helped develop and test a resolution to the issue.

Using Ceridian Dayforce HCM

The system is powerful, but there is some learning required to know how to speak its language. Basic timesheet actions are user-friendly. More complex actions (employees working outside normal assignment, or approved exceptions to normal work policy such as early in or out) can confuse managers who are not used to the system. HR record maintenance is a bit tedious and we do have to resolve human input errors somewhat frequently. Reporting can be painful to get meaningful data in a usable format.
ProsCons
Like to use
Easy to use
Technical support not required
Well integrated
Feel confident using
Inconsistent
Slow to learn
Lots to learn
  • Clocking
  • Resolving Timesheet Errors
  • Reporting
  • Employee History and Trends
Yes - For simplistic functions, which (in my opinion) are all you should be performing on a mobile device, it is a simple and intuitive structure. We don't attempt to use any advanced mobile features.