GNC Ceridian Dayforce Review
October 29, 2019
GNC Ceridian Dayforce Review
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with Ceridian Dayforce
We are using Dayforce for Timekeeping, HR, Payroll, Benefits, Recruiting, Onboarding and we're about to implement the Compensation Module. We implemented Dayforce so that we had a complete HCM solution. We also wanted to eliminate paperwork and tedious tasks for our managers and HR Administrators. We also wanted to create a better experience for employees, potential employees and onboarding employees.
Pros
- TAFW requests work very well. It has done away with paper and saved time for both the employee and manager when requesting time off.
- Open Enrollment works very well. Last year was our first OE and our employees loved it! Doing away with the paperwork was a big timesaver.
- Payroll processing is extremely efficient. The PR Admins love the preview features that help them ensure that payroll is correct each and every time.
Cons
- We are still unable to use Attendance Management after being live on Dayforce for over a year. We have been told that one of our attendance policies can't be done in the system even though we were promised it could be done at the time we were choosing Dayforce. For our other policies, they are not working properly and no one we've worked with at Ceridian seems to understand Attendance. Our policies are very simple so this has been extremely disappointing.
- Dayforce Support is a crapshoot. When submitting a ticket you can never be sure if you will receive a Support Rep who is knowledgeable and committed to resolving your issue or a Rep who is just trying to get that ticket closed and out of their queue. We receive inconsistent and incorrect responses fairly frequently. I've had to rely on a User Group for more accurate solutions.
- Although we like the Recruiting feature, we would like to see more flexibility in that module. More tokens for the Offer Letter, more flexibility in the application questionnaire, etc.
- Reporting is not intuitive and it seems to be becoming less so as new releases come out. It seems Ceridian is moving towards wanting clients to have Professional Services create all of their reports.
- We would like to see better audits between WFM and Payroll. It is still too easy to miss hours in WFM that aren't picked up in Payroll.
- Ceridian Tax Service has been extremely slow in handling questions. The Source Tax Online tool is clunky and difficult to extract information if you have a tax issue.
- We have definitely seen the benefit of reduced paper - especially during open enrollment. We are now seeing it since we've rolled out Recruiting and Onboarding.
- We purchased Document Management but still haven't been able to use it. We would like to be able to have all of our documents stored in one place but we weren't able to make that work when we implemented recruiting and onboarding. We also need a solution to move all of our stored documents in SmartSearch to this tool.
- Employees like the mobile app and the ability to look at their schedules from the app. That has saved time for the managers.
Since we just implemented Dayforce HCM a little over a year ago, we are just beginning to see the benefits. Having Benefits and Payroll in a single application has been a great time saver after Open Enrollment and after a new hire. The coordination between WFM and Payroll has gotten better. At first, we had issues with hours between the two modules not tying out but our PR Admins like having access to the timesheet data right from the Payroll screens.
Dayforce Feature Ratings
Using Ceridian Dayforce
1400 - All employees use the Mobile App. The managers use timesheets and schedules. Our PR/HR Admins use the payroll and HR screens - they have different accesses to these screens. We have three employees who have administrative roles that take care of the back end set up. We would like our PR/HR Admins to utilize reporting but the administrative roles handle any more complex reporting requests.
3 - The person needs to be detail-oriented, analytical and patient. As I am learning, it is extremely helpful to have XML and SQL experience.
- We aren't at the "innovative" stage, yet. We are still just trying to get all of the modules we purchased to function effectively and efficiently for our employees and our managers.
- There are some functional workflows that would be helpful to communicate information to the necessary people.
- Dashboards would be helpful to management if we can create views that are meaningful.
- O-Data would be helpful if we could figure out how to make it work. Getting information to the executive team without them having access to the specific data would be extremely useful.
Evaluating Ceridian Dayforce and Competitors
Yes - ADP. Because we wanted a complete HCM solution.
- Product Features
- Product Usability
- Third-party Reviews
The product features were definitely the most important factor. We would have preferred UltiPro but price was the inhibitor.
I am not sure how we could have done any more research or changed the process for selection. We went through a very thorough RFP process and asked very specific questions to ensure our needs would be met by Ceridian Dayforce. Unfortunately, not all of the answers we were promised appear to have been true.
Ceridian Dayforce Implementation
- TIBCO professional services
Yes - First WFM, HR, Payroll and Benefits. Then we implemented Recruiting and Onboarding. We are currently implementing Compensation and will be moving to Performance.
Change management was a minor issue with the implementation - We didn't make a lot of changes when implementing Ceridian Dayforce. We just made the software fit our current processes and policies.
- Getting Ceridian to understand how decentralized we are and how different the payroll policies are for each of our locations.
- We have very specific Attendance rules for our Union Employees. Our Ceridian salesperson promised that Ceridian could handle those rules but we found out as we implemented that it couldn't and the product team doesn't foresee doing the necessary programming in the near future.
Ceridian Dayforce Support
| Pros | Cons |
|---|---|
Kept well informed | Less knowledgeable Problems left unsolved Escalation required Difficult to get immediate help Need to explain problems multiple times |
Yes - We don't realize it's a "bug" until Support has had the case for quite some time and they can't get it resolved. Then they mark the case in "defect" status and it falls into a black hole. When the bug is fixed, I find out about it in the Hotfix notes. Support doesn't notify us that the bug has been fixed.
Teeraj Keerpal has been the true exception to the comments I mentioned previously. He sticks with a case until he gets it resolved and he keeps me updated, regularly, as to his progress and when we will speak again. He is amazing!
Using Ceridian Dayforce
| Pros | Cons |
|---|---|
Technical support not required | Unnecessarily complex Inconsistent Slow to learn Feel nervous using Lots to learn |
- Employee Self-Service is very user friendly
- Reporting is very complex and difficult for the average user
- Dashboards are not intuitive at all
- Benefits setup is difficult and cumbersome
Yes, but I don't use it
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