A great product without great service
Updated May 25, 2018
A great product without great service
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with Ceridian Dayforce
Ceridian Dayforce was implemented in our organization on September 2017 as a solution to our HR needs like scheduling, time sheets, and payroll. We have a wide variety of profiles with all kinds of scheduling needs like office, production, drivers, merchandisers, seasonal employees, part-timers, etc., across all provinces in Canada with different labor regulations in each of them.
- Keeping a digital file for our employees is certainly an advantage that will eventually help our organization reduce the paper files to a minimum and facilitate access to the employee's information from anywhere at anytime.
- The biggest problem I have been facing as a user in my organization is that the application has problems saving changes that are input on the online interface. It is surprisingly frequent the times that I need to save a change in an employee's time sheet and it freezes and doesn't save a thing. For example, approving a late out could take two or three tries or even a log out - log in to get it done.
- Implementation service. I report all my concerns to our HR manager and she deals with the support team from Ceridian. From my perspective as a user within my organization, I can tell that weeks pass by without a solution for any of my concerns. Holiday pay was calculated wrong by the system on November, the grace period is not working properly since day one, discrepancies between what I see on my screen and what HR sees on her screen of the same employee at the exact same time, etc. Service tickets have been submitted numerous times and I don't have a solution yet.
- If implemented correctly and running smoothly Ceridian will definitely bring cost benefits to an organization like reductions in payroll processing times.
- Update.
- We asked Ceridian for an option to include a bank-of-hours for overtime agreements in Canada and we were told we needed to pay an unbelievable expensive service fee for that. As if it was something extremely customized which is not because many companies use it. This has a negative impact on a possible ROI.
We recently had a big problem when Dayforce paid a holiday to three ineligible employees and in the same period it didn't pay that holiday to other eligible employees.
We were told that the rules for our province in Canada were already input and that they were working fine. This was wrong.
Update May 2018.
Dayforce doesn't include an option for "banked-hours", even though it is very common and it's included in most Canadian provinces' labour rules.
We were asked to pay a very expensive fee to have it. So it doesn't help us with automation or compliance of overtime agreements.
We were told that the rules for our province in Canada were already input and that they were working fine. This was wrong.
Update May 2018.
Dayforce doesn't include an option for "banked-hours", even though it is very common and it's included in most Canadian provinces' labour rules.
We were asked to pay a very expensive fee to have it. So it doesn't help us with automation or compliance of overtime agreements.
At the moment, and after only two months using Dayforce, my experience has been negative. It takes me longer to review time sheets and compensations. It requires scheduling in advance to allow an employee to clock into work while my previous system allowed the employee to clock in at any time without a previous schedule. This is very helpful when dealing with emergencies or last minute needs at the warehouse.
At my branch we used Time Pilot Central v4.0 which is a simple time clock software with all what you need to manage the employee's hours.
It works perfectly fine but it is limited as it was not linked to payroll, so all the calculations for holidays, payroll, overtime rules, etc., had to be done manually.
It works perfectly fine but it is limited as it was not linked to payroll, so all the calculations for holidays, payroll, overtime rules, etc., had to be done manually.
Dayforce Feature Ratings
Using Ceridian Dayforce
15 - The HR team, the branch mangers and admin assistants, plant supervisors and operations coordinators use Dayforce.
They are the people that are directly responsible for payroll, schedules and timesheets.
They are the people that are directly responsible for payroll, schedules and timesheets.
2 - Our internal support is very limited unless the problem is extremely basic. In that case we can get a solution right away.
When the problem is more complex then our problems start. A support ticket may get open but most likely it will never be resolved.
When the problem is more complex then our problems start. A support ticket may get open but most likely it will never be resolved.
- Scheduling production personnel
- Tracking hours worked for payroll purposes
- Control Vacation and other time off periods
- We haven't used Dayforce in any different way than the basics.
- We tried to add a "bank of hours" but the cost is ridiculously expensive, as if nobody in Canada needs it or as if it was something extremely customized, which is not true because the bank-of-ours rules are set by the provinces and many companies use it.
- At this point we are still struggling to use Dayaforce in its very basic way. Just for payroll and it hasn't been a good experience.
- As I mentioned, we would certainly use it to keep track of a bank-of-hours, but there's nothing offered by Ceridian at a reasonable price.
Dayforce HCM Support
| Pros | Cons |
|---|---|
Good followup Problems get solved No escalation required | Slow Resolution Difficult to get immediate help Support doesn't seem to care |
Yes - My problems have never been resolved by Ceridian Dayforce in months.
Examples:
- My grace periods don't work and Dayforce pays overtime for the extra 3-4 minutes that people clock-in before their schedule (or out).
- Annoying bugs that pop a lot of error messages when trying to save changes.
- When employee's exceptions have been authorized (L-out OK), then suddenly and magically get unauthorized and show an orange warning sign again.
And many more...
Examples:
- My grace periods don't work and Dayforce pays overtime for the extra 3-4 minutes that people clock-in before their schedule (or out).
- Annoying bugs that pop a lot of error messages when trying to save changes.
- When employee's exceptions have been authorized (L-out OK), then suddenly and magically get unauthorized and show an orange warning sign again.
And many more...
The only time I was positively surprised by Ceridian is when I was contacted almost immediately after I posted my first review in TrustRadius.
The problem is that nothing got solved.
The problem is that nothing got solved.
Using Dayforce HCM
| Pros | Cons |
|---|---|
Easy to use Technical support not required Well integrated Quick to learn Convenient Familiar | Do not like to use Feel nervous using |
- The time sheets reports are quite easy to use and there are a lot of different option to chose from and enough filters to narrow your results to what you need.
- Hierarchies among employees are very clear and easy to understand. Dayforce shows a visual tree chart where you can clearly see the employees by group.
- There is an inbox that will show the pending actions. It is very visual on the top right corner and it will clearly show you an orange circle whenever you have new items in your folder.
- The most difficult part I've found is saving pretty much anything when working on the time sheets or scheduling of the employees. It constantly fails and it will freeze on the validation process or just give you an error-while-saving message, then you have to leave that section, come back and try to save again. Most of the times I need to log out, log back in and do it all over again. If it keeps failing I need to switch to a different browser. Very often I end up using Explorer, Chrome and Edge in the same "session" to get things done. This is the most frustrating issue I have with Dayforce.
- Scheduling is complicated. The only "easy" option I know is to copy a full week schedule into a new week, but if I need to do some changes it is not user friendly to do it manually. You have to input each day at a time or copy one single day to another single day, one by one while pressing CTRL and dragging the selected cell/day. It is very time consuming when you have a lot employees.
- The hiring questionaire could be more friendly. It is easy to miss some of the dropdown boxes as they are arranged in columns and rows. It would be a lot easier to follow a vertical list. Also, if you miss some information you won't know until it is rejected by the approver and you will need to do it all over again.
- The grace period in the time sheets doesn't work. We have open support tickets about this issue and after months is still the same. An employee that starts at 7:00 am would clock in at 6:57 and Dayforce will pay those 3 extra minutes. Same when they clock out, so you end up with a few minutes of overtime for all the employees in any given day. We have some employees that are actually paid by the minute but those rules don't apply to most of the other employees and we haven't been able to get this solved by Ceridian.
Yes - The mobile interface that we use is not really a mobile interface. We just use a tablet/ipad with data and they login to the Dayforce website using the standard browser on their devices, like Safari, Chrome, etc.
This has a big problem because very frequently the device opens a new tab on the browser and whatever you do on that tab will not be read by the correct website. It will be lost. This happens a lot with clock ins and clock outs.
This has a big problem because very frequently the device opens a new tab on the browser and whatever you do on that tab will not be read by the correct website. It will be lost. This happens a lot with clock ins and clock outs.