Chargebee is not for a small Mom and Pop business trying to save time. You'll have a bigger mess on your hands than before.
July 01, 2021
Chargebee is not for a small Mom and Pop business trying to save time. You'll have a bigger mess on your hands than before.
Score 3 out of 10
Vetted Review
Verified User
Overall Satisfaction with Chargebee
We use Chargebee to manage hundreds of monthly subscriptions for our business. We chose it to automatically handle rebills, send collection emails, sync with QuickBooks Online, create an online portal for customers to both start subscriptions and update billing info.
- The initial import of data was not too complicated.
- They dedicated real people to the onboarding process.
- [I feel] customer service never actually fixes any problems. They make you gather information they easily could, write up a big report of the problem, and then tell you why it's not working (usually not even correct). [In my experience] they never actually solve a problem. Not to mention, [in my experience] you can never speak with anyone immediately and coms turnaround is usually over 24 hours.
- So far, I can not get my customers to checkout online, even after hiring professional developers to help.
- [I believe] QBO sync is a mess.
- My account is set up to send payment tokens to Authorize.Net, and no matter how much I disable every possible security feature, I still have 100's of declined cards, that work perfectly well.
- Rebills and collection emails.
- [I feel the] negative impact is sooooo much time has been spent just trying to get it to work, but you fix one problem and there are now 3 more.
I was using just Authorize.Net for recurring billing. Chargebee is better for automatic emails, but that's it. Wish I would not have made this change.
Do you think Chargebee delivers good value for the price?
No
Are you happy with Chargebee's feature set?
No
Did Chargebee live up to sales and marketing promises?
No
Did implementation of Chargebee go as expected?
No
Would you buy Chargebee again?
No