Chatter works well across all Salesforce users.
July 18, 2019
Chatter works well across all Salesforce users.
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Chatter
We use Chatter to collaborate with information between records. Chatter is a great place to look to see recent updates and new activities. Chatter works similar to Twitter posts but for business users.
Pros
- Embedded into our Salesforce CRM.
- A one-stop shop to find all related communication regarding the case, account, or any object, through a feed-based layout.
- Ability to attach images very useful.
- We use the flow designer to post automated updates to records into Chatter feed.
- It keeps all information attached to the record.
- Chatter has filters that can easily find specific updates if one record has a lot of entries and it is hard to find.
Cons
- Some more customization would be nice.
- Layout of Chatter in Salesforce Lightning can be better improved.
- There are big differences between Chatter in Lightning vs Classic and a new user might not understand how to navigate the interface.
- External users can't @mention internal users. This would be very helpful.
- CSS in community feed needs a designer to have it look good. It should look good right out of the box.
- Being able to post videos would also be helpful.
- Chatter service comes with our enterprise CRM so it has been 100% ROI. I'm not directly involved with the cost of the Chatter feature and services for our company.
I've never used any other embedded collaboration tool.
Comments
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