Item: Checkout.com
Rating: 10
Author: Rahul Das

Use Cases and Deployment Scope

Checkout.com is our main card acquirer for LiveScore Bet in multiple markets. Performance has been excellent - improving over the time we've been using them. We've had good success with trying out new technologies with Checkout.com as well - utilising their Risk Engine, Exemptions, Network Tokenisation, Hosted Payment pages etc. As a fully-licensed and responsible betting company, the choice of solid partners is critical to our own success and given the huge importance of Card Payments, the partnership with Checkout.com is particularly valuable.

Pros and Cons

Card acceptance rates
Fair and transparent pricing
Good use of new technologies like Network Tokens, Exemptions, Risk Management...
Friendly and helpful staff
Great, transparent communication of changes coming from the schemes

Custom reporting at times isn't great
Working with other acquirers through their gateway isn't generally possible
APM coverage is spotty

Return on Investment

Slick user journeys, especially using their 'hosted fields' solution.
Simple pricing model has meant taking volumes away from other acquirers who seek to boggle
Time to market has been as little as a third of the time compared to our other acquirers thanks to their slick onboarding process.

Checkout.com Global Solution

Faster time to market through Checkout.com than any of our other acquirers, who we have also transacted with several years. This comes down to their onboarding team knowing what they're doing, being specific about what they need, and the account managers facilitating in between. It all comes down to execution - and they execute well. When things go wrong, they genuinely try and make things right, quickly.

Support Rating

We've found ourselves learning about upcoming scheme changes for our particular MCC far quicker through Checkout.com than through our other acquirers, who are also supposedly experts. We've had excellent support from the team.

Alternatives Considered

Adyen, Worldpay from FIS, Paysafe and Nuvei

Simple pricing, comparable (or better) performance, faster onboarding, friendly service, transparency.

Key Insights

Do you think Checkout.com delivers good value for the price?

Yes

Are you happy with Checkout.com's feature set?

Yes

Did Checkout.com live up to sales and marketing promises?

Yes

Did implementation of Checkout.com go as expected?

Yes

Would you buy Checkout.com again?

Yes

Other Software Used

Nuvei

Likelihood to Recommend

We took a chance with Checkout.com when launching LiveScore Bet, as they didn't have a lot of experience in our market. It has been a rewarding journey so far as we have grown significantly with their help, with great technology and very fair pricing.

Launching in new territories would have been problematic without Checkout.com being so helpful and quick with turnarounds during the onboarding journeys.

Checkout.com do well when it comes to the 'name on the tin' - the cashier/checkout journeys are great. They need to improve on the payout side of the equation e.g. supporting ApplePay Payouts, and perhaps offering Open Banking journeys.

A perfect doubles pairing!

Overall Satisfaction with Checkout.com