Item: Checkout.com
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

Checkout.com is our main payment gateway when it comes to accepting transactions all over the world. Having clients worldwide, it might be difficult to be able to perform well in terms of payments acceptance. Checkout.com allows our users to successfully make purchases by having a wide selection of processors which allows them to perform well in different countries.

Pros and Cons

Performing at a high acceptance rate in a variety of countries
Advanced reporting practices
Easy to use & UX friendly dashboard
Great customer service

More advanced ways of viewing useful data (i.e. graphs for AR over time, etc)

Return on Investment

Higher approval rate
Being able to capture payments in more countries

Checkout.com Global Solution

Having checkout.com as our main payment gateway for capturing transactions worldwide, we are able to perform well in terms of payment acceptance in almost all countries, therefore their solution really helped us generate more revenue and accept more payments in markets we did not perform that well previously.

Support Rating

General support team is always friendly, helpful and responding in a timely manner. For bigger scale issues, we can always contact our account manager or other CKO members who are usually also very helpful and are able to assist us. In general, I never had an issue with Checkout's overall support.

Alternatives Considered

Stripe, Braintree, a PayPal service, dLocal, PayPal Payments Pro, Razorpay Payment Gateway, Paytm, kevin. and Paddle

Most of the above payment gateways perform well in specific markets but may perform poorer elsewhere. Checkout.com has good acceptance rate in overall most of the countries, allowing us to rely on them on capturing transactions that other payment processors would struggle with.

Key Insights

Do you think Checkout.com delivers good value for the price?

Yes

Are you happy with Checkout.com's feature set?

Yes

Did Checkout.com live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Checkout.com go as expected?

I wasn't involved with the implementation phase

Would you buy Checkout.com again?

Yes

Other Software Used

Braintree, a PayPal service, Stripe, Paddle, dLocal, Razorpay Payment Gateway, kevin., ProcessOut

Likelihood to Recommend

I think it's great to use for medium or large companies, but I believe it might not be worth considering it for someone smaller due to competitive pricing. Also I heard cases where users had a hard time integrating their software, therefore it might be a good idea to plan accordingly and be ready to dedicate decent dev resources.

Users and Roles

8 - Payment Operations - handling refunds, chargebacks, as well as looking into analytics, setting up fraud rules and so on.

Great payment processor to use worldwide

Overall Satisfaction with Checkout.com