Cherwell Service Management- is it right for you?
February 07, 2020

Cherwell Service Management- is it right for you?

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Cherwell Service Management

Our Project Managers, Consultants, and Accounts Payable departments use Cherwell Service Management to track service engagements for our customers.
  • Tracking hours
  • Tracking multiple tasks on an engagement
  • Dashboard function
  • Screen displays
  • Good ROI
  • Can be used for many engagements
I haven't used any other products like this.
Requires a lot of support, not very intuitive

Do you think Cherwell Service Management delivers good value for the price?

Not sure

Are you happy with Cherwell Service Management's feature set?

Yes

Did Cherwell Service Management live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Cherwell Service Management go as expected?

I wasn't involved with the implementation phase

Would you buy Cherwell Service Management again?

No

Cherwell Service Management is suitable for straight-forward engagements with specific tasks.

Cherwell Service Management Feature Ratings

Organize and prioritize service tickets
6
Expert directory
7
Service restoration
6
Self-service tools
6
Subscription-based notifications
7
ITSM collaboration and documentation
7
ITSM reports and dashboards
7
Configuration mangement
7
Asset management dashboard
7
Policy and contract enforcement
7
Change requests repository
7
Change calendar
7
Service-level management
8