Solid platform
April 05, 2021

Solid platform

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with

  • Call Review
  • Coaching & Skill Development
  • New Hire Onboarding
  • Process Improvements & Change Management
  • Market Intelligence (Competition, Product, Messaging)
  • Handoffs & Collaboration / Knowledge Sharing
  • Voice of Customer & Disseminating Success Stories
Being used by the entire organization for recording calls, training new hires so they don't have to be on live calls, and personally I use it to go back and listen to the recordings of my calls, that way I don't need to take notes while in the conversation and can be actively listening.
  • Indicating who is talking when.
  • Analytics.
  • Reduced ramp time for new reps.
Fits in well with Zoom and SFDC
The ways we have used have mainly been focused on the ability to act as a repository for all calls from the sales and CS organizations. We are using it to train new hires, for management to go back and spot check the sales reps and their adherence to the playbook, and for sales reps to check and see what was said on calls.
I have not had any direct experience with the customer support team, but from what I can tell, everything is set up nicely and integrated with our existing tech stack. I have not run into any issues as a user of Everything working nicely and how it seems to be intended to.
The call recordings are critical, and especially where you don't have to listen to the entire call. You can isolate the parts of the call where a certain participant is speaking, and also notice what % of the call each person is speaking. It is also helpful when training new hires since they don't have to be on a true live call, and can simply access the recordings.