Very good product
August 18, 2020

Very good product

Rebecca Oates | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Chrome River EXPENSE

Chrome River EXPENSE is used across the whole organization. It has streamlined and simplified our travel and purchasing card expense reporting process, including recording transactions in our accounting system.
  • Expense reporting
  • Exporting transactions to the accounting system
  • Uploading credit card transactions into Chrome River from the bank
  • Help desk - slow to resolve issues, doesn't answer all questions
  • Allow more than 100 transactions on a single expense report - needed for reporting purchasing card transactions
  • Ability to easily update reports - too complicated
  • Provide a feature whereby we can get a report that shows how all the expense tiles tie back to a cost code
  • If a user outside our organization has their e-mail address in Chrome River in another organization, we can't set the person up in our system because it creates a duplicate e-mail address. An e-mail address should not be duplicated within the same organization but Chrome River should track e-mail addresses within an organization, not across organizations.
It was difficult setting up Chrome River to conform to our needs for accounts (cost codes), departments, project codes, product codes, business units. It's not streamlined or intuitive, but we found workarounds. It isn't really geared for a Not-for-Profit accounting system.
It has streamlined our business of expense report routing and exporting to our accounting system.

However, training is lacking. I understand the business model that Chrome River is using. Each organization is slightly different. But Chrome River could make their information at the basic level available in a format that organizations could then easily customize for their organizations.
Overall, it is easy to file a report. I think, however, Chrome River could do a better job of ensuring that credit card charges are not accidentally reported as a payment. This does happen.
Because the support is not what we expected, we had to pay for the Emburse solution.