Overall Satisfaction with Chrome River EXPENSE
BCIT is currently implementing Chrome River. After two and a half years we finally have just gone live, and just finished the pilot phase and and are now slowly rolling the product out and onboarding more departments. We are still working through all the scenarios our institution is experiencing and more routing rules. It has been a long difficult and slow arduous adventure to integrate with our current Ellucian Banner system. Chrome River Expense is replacing our paper based travel and PD and expense process. It will be used across our entire institution for better tracking and reporting. It will also reduce paper and the time to process with the built in rules.
- Aesthetically looks like a polished product.
- Fairly easy to use and intuitive once set up.
- Turnaround time decreased.
- Very difficult to integrate with our ERP system.
- Salesperson led us to believe everything we suggested would be possible and it is not.
- End users say fairly intuitive but AP department disagrees and says it does not flow well.
- For the small group enrolled it has positively sped up turnaround time to payment.
- It took way too long to implement negatively costing ROI.
When we first started introducing out of the box, our end user testers had many suggestions to make it work for them and as we went though the sprints and got the product working with all the changes and finally live, the new groups of end users that may have or not been part of the initial testing are saying the product is fairly intuitive and works for them positively.
As it was over three years ago, I cannot remember the other products that we had presentations from, but even though Chrome River was the most expensive product, the salesman presented a polished enough product that we chose it over the others. It looked really good at the time and esthetically it still does look good and performs fairly well
Our intial point of contact Ashley was very responsive to our queries and worked well with us for the initial implementation. We worked together for over two years to get us to the point of going live. Once handed off, we have made several requests to CR helpdesk and they have answered or worked with us very quickly to either resolve or make changes to the QA test environment first and then into Production. Good customer support so far.
When it was purchased 3 years ago, the product looked more polished than the 3 other offerings we took a look at and the salesperson promised us that almost everything we asked would be delivered but that isn't always the case. We have had to do workarounds for things. Overall it has fairly replaced our paper based process and the reporting and turnaround is better but for BCIT we have a lot of situations where we have to find workarounds.