Overall Satisfaction with Chrome River EXPENSE
BCIT is currently implementing Chrome River. After two and a half years we finally have just gone live, and just finished the pilot phase and and are now slowly rolling the product out and onboarding more departments. We are still working through all the scenarios our institution is experiencing and more routing rules. It has been a long difficult and slow arduous adventure to integrate with our current Ellucian Banner system. Chrome River Expense is replacing our paper based travel and PD and expense process. It will be used across our entire institution for better tracking and reporting. It will also reduce paper and the time to process with the built in rules.
- Aesthetically looks like a polished product.
- Fairly easy to use and intuitive once set up.
- Turnaround time decreased.
- Very difficult to integrate with our ERP system.
- Salesperson led us to believe everything we suggested would be possible and it is not.
- End users say fairly intuitive but AP department disagrees and says it does not flow well.
- For the small group enrolled it has positively sped up turnaround time to payment.
- It took way too long to implement negatively costing ROI.
As it was over three years ago, I cannot remember the other products that we had presentations from, but even though Chrome River was the most expensive product, the salesman presented a polished enough product that we chose it over the others. It looked really good at the time and esthetically it still does look good and performs fairly well