Overall Satisfaction with Chrome River EXPENSE
We implemented Chrome River EXPENSE for site-wide use. Previously we were processing expense reports using paper forms. Moving to Chrome River has made the process much more efficient and allows expense owners to see where in the process their expense reports are.
- The layout of the expense screen is very user friendly. The pictures on the tiles show you exactly what the tile is used to reimburse.
- The tracking feature has been the most helpful for our organization. It allows expense owners to see where in the process their expense report is. Prior to Chrome River, we utilized paper forms and expense owners never knew for sure who had their expense report at any given time.
- The CR SNAP app is a great feature that allows users to take pictures of a receipt on their phone and submit it within minutes.
- We have an automatic audit selection rule set up. We would like to have an email sent to the named auditor each time a report is selected so the process is not delayed.
- The OCR for receipts could be a little more robust. We are noticing it reads the receipt but not the correct data.
- We are using a single sign-on link. Users are not able to bookmark this link and use it later. I found when using Google Chrome, you can save it as a shortcut, but not as a bookmark.
- Prior to implementing Chrome River EXPENSE, we were using paper forms. We think Chrome River is a major improvement over the previous process. One positive impact is the ability of expense owners to see their report throughout the approval process.
- Approvers are able to approve reports anywhere at anytime. Before, they had to be in the office to approve a paper report.
- The analytics tools allow us to make entries at month-end to capture any outstanding expenses for the month. It also allows us to review where our largest spend is.