Payback's a breeze
September 29, 2020

Payback's a breeze

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Chrome River EXPENSE

Our law firm utilizes Chrome River Expense for all expense reports. We use this Globally for all employee expense reports. The system helps in keeping track of the reports coming in and ensures we do not miss anything from an approval aspect. The reports arrive very organized and receipts are easily viewable.
  • Organized expenses
  • Several filter options available
  • Easy to sort
  • Provide more reports in view area
  • Refresh faster as scrolling though items
  • Make new vendors stand out without having to filter specifically for them.
We have run into issues here and there but have not noticed a huge negative impact on business thus far. We have just recently upgraded to Mercury, and so far, things have gone pretty smooth.
The system is simple for our users to learn and navigate. The only reason I did not give a 10 is from an administrative perspective pertaining to the lagging when viewing additional reports as they load. I feel the system is very user friendly and have heard positive feedback regarding our upgrade to Mercury.
User support provides very detailed answers to my inquiries and tickets. The only issue I have encountered was the lack of features on the site supported on Internet explorer. Very smooth on Chrome. I also wish the option to email a ticket was still available. Other than that, I have not had any support issues. My issues are usually resolved in a timely manner.
Personally, I do like how fluid entering an expense is. All necessary information is easy to fill out and navigate. We use expenses for food reimbursement, mileage, office purchases, as well as many other scenarios. I process more than submit from an Accounts Payable perspective. I have not run into too many issues reviewing approving items. The option to mark off each line during recon is a useful feature. Also, I enjoy having multiple options to view receipts.