Payback's a breeze

The system is simple for our users to learn and navigate. The only reason I did not give a 10 is from an administrative perspective pertaining to the lagging when viewing additional reports as they load. I feel the system is very user friendly and have heard positive feedback regarding our upgrade to Mercury.

User support provides very detailed answers to my inquiries and tickets. The only issue I have encountered was the lack of features on the site supported on Internet explorer. Very smooth on Chrome. I also wish the option to email a ticket was still available. Other than that, I have not had any support issues. My issues are usually resolved in a timely manner.

Personally, I do like how fluid entering an expense is. All necessary information is easy to fill out and navigate. We use expenses for food reimbursement, mileage, office purchases, as well as many other scenarios. I process more than submit from an Accounts Payable perspective. I have not run into too many issues reviewing approving items. The option to mark off each line during recon is a useful feature. Also, I enjoy having multiple options to view receipts.