TrustRadius
ChurnZero Review 20 of 24
Review: "ChurnZero gives you great insight into your client's health & performance."
https://www.trustradius.com/customer-successChurnZeroUnspecified9.230101
Jill Roberts profile photo
November 01, 2018

Review: "ChurnZero gives you great insight into your client's health & performance."

Score 9 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with ChurnZero

ChurnZero allows myself and my team to see all our client data in one place. We are able to see things they are doing well, things they could improve, and provide assistance so we have a successful partnership. ChurnZero allows us to customize information and prioritize whats more most important when discussing our clients accounts.
  • ChurnZero provides me information I didn't even know I needed for my clients.
  • ChurnZero allows me to set up plays to automatically be sent, so I'm able to focus on other things.
  • ChurnZero allows me to customize my views, by creating segments.
  • ChurnZero has SO much, that sometimes it can feel overwhelming. I think it would be great to customize our dashboard of the things we want to see everyday when we login.
  • It has been a positive change for us to include ChurnZero in our day to day. We have a more streamlined process of seeing into our clients journeys and being able to make them even more successful.
If you have several clients on different customer journeys, ChurnZero has all the tools to engage with each client in a specific way. It doesn't bunch everyone into one group. You have the opportunity to send out automated "plays" in order to talk to your clients and discuss areas of improvement.

ChurnZero Feature Ratings

Product usage
9
Help desk / support tickets
10
NPS surveys
10
Sponsor tracking
9
Customer profiles
10
Automated workflow
9
Internal collaboration
10
Customer health scoring
8
Customer segmentation
10
Customer health trends
9
Engagement analytics
9
Dashboards
9
Role-based user permissions
10
API
10
Integration with Salesforce.com
10