ChurnZero Support is Efficient and Effective!https://www.trustradius.com/customer-successChurnZeroUnspecified9.1721012018-11-01T21:07:30.458Z
November 01, 2018
ChurnZero Support is Efficient and Effective!
Score 10 out of 101
Overall Satisfaction with ChurnZero
Currently, ChurnZero is being used by our customer experience department as a tool to help manage our customers. It is also being used for customer communications via email.
- Lots of flexibility with how you can segment and create plays to automate processes
- Dashboard feature useful providing a personalized view of what each CSM needs to accomplish
- Integrates well with Salesforce, making it very dynamic of what information we want to pull and communicate back to our CRM.
- I would like Journeys and the Playbook features to work more hand in hand
- Being able to customize HTML and emails templates in general without speaking to someone from ChurnZero
- Being able to queue emails without requiring a recipient attached (or being able to edit recipient!)
- ChurnZero has been able to help segment and identify any areas of concerns when it comes to a customer account early and efficiently. Saving time.
- It is tough not being able to utilize Journeys and Playbook together to help automate processes, but I hear this is on the horizon!
- Using the tool at a basic level is easy, however, to drive deeper this is tough without help from support. For example, segmenting can be tricky before speaking with a support team member. ("Or" statements!).
ChurnZero Feature Ratings
The support member Peter was very proactive in booking time when he felt that further explanation was required. He also took time to understand my issue and provided answers that I was not even aware of.