Overall Satisfaction with ChurnZero
Currently, ChurnZero is being used by our customer experience department as a tool to help manage our customers. It is also being used for customer communications via email.
- Lots of flexibility with how you can segment and create plays to automate processes
- Dashboard feature useful providing a personalized view of what each CSM needs to accomplish
- Integrates well with Salesforce, making it very dynamic of what information we want to pull and communicate back to our CRM.
- I would like Journeys and the Playbook features to work more hand in hand
- Being able to customize HTML and emails templates in general without speaking to someone from ChurnZero
- Being able to queue emails without requiring a recipient attached (or being able to edit recipient!)
- ChurnZero has been able to help segment and identify any areas of concerns when it comes to a customer account early and efficiently. Saving time.
- It is tough not being able to utilize Journeys and Playbook together to help automate processes, but I hear this is on the horizon!
- Using the tool at a basic level is easy, however, to drive deeper this is tough without help from support. For example, segmenting can be tricky before speaking with a support team member. ("Or" statements!).
11 to 25 people
ChurnZero Feature Ratings
ChurnZero Support
Pros | Cons |
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Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |