TrustRadius
ChurnZero Review 14 of 24
ChurnZero Review: "Maker Your Job Easier"
https://www.trustradius.com/customer-successChurnZeroUnspecified9.230101
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November 18, 2018

ChurnZero Review: "Maker Your Job Easier"

Score 10 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with ChurnZero

Our account management team relies on ChurnZero in order to keep track of our overall client health. As strategists with multiple clients, it can be difficult to maintain visibility over every client and our interactions with those clients. ChurnZero helps us see the big picture.
  • Monitoring overall client health based on the communication with your company.
  • Logging all activities helps you see when you need to meet with your clients.
  • NPS surveys allow you to see how your organization is doing with your clientele.
  • I don't really have anything too negative to say. It could be a bit more user friendly, however basic training and usage of the platform eliminates any doubt.
  • In my experience it's had more of an impact on protecting existing monthly reoccurring revenue.
This tool is extremely helpful when monitoring client health based on your interactions with them. Whether you're seeing activity or the client journey/growth, seeing the picture as a whole makes your job easier. Alerts, Net Promoter Scoresall - of these features are easy to manage. Depending on the volume of clients, account management can be tough. ChurnZero centralizes a lot of the information under one platform.

ChurnZero Feature Ratings

Product usage
9
Help desk / support tickets
10
NPS surveys
9
Sponsor tracking
Not Rated
Customer profiles
9
Automated workflow
9
Internal collaboration
8
Customer health scoring
9
Customer segmentation
9
Customer health trends
9
Engagement analytics
9
Dashboards
9
Role-based user permissions
10
API
Not Rated
Integration with Salesforce.com
Not Rated