TrustRadius
ChurnZero Review 13 of 24
Review: "ChurnZero is a great tool with great insights"
https://www.trustradius.com/customer-successChurnZeroUnspecified9.230101
Lauren Mitchell profile photo
November 18, 2018

Review: "ChurnZero is a great tool with great insights"

Score 9 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with ChurnZero

We use ChurnZero on our customer experience team to help us nurture our customers, automate communications, and track health and churn scores. It has been immensely helpful to our processes and has made communicating with our customers so much easier. It also gives a great holistic view of the health of our accounts.
  • Automating Process: makes communicating w customers easier, can easily build our processes for regular communication
  • ChurnScore/Health of Customers: gives a great snapshot of the health of our customers, easy to understand
  • Communication: helps with communication within our dept and with our customers
  • Would love to see better custom integrations and data flow to other platforms
  • Has really effected how we view and understand the health of our customers, and shapes strategy and process around renewal and upsell opportunities
ChurnZero works really well for us because we are a small to mid size team, so not sure about the scaling possibilities

ChurnZero Feature Ratings

Product usage
10
Help desk / support tickets
9
NPS surveys
10
Sponsor tracking
10
Customer profiles
10
Automated workflow
10
Internal collaboration
10
Customer health scoring
10
Customer segmentation
10
Customer health trends
10
Engagement analytics
10
Dashboards
10
Role-based user permissions
9
API
7
Integration with Salesforce.com
9