ChurnZero is a great tool with great insights
November 18, 2018
ChurnZero is a great tool with great insights
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with ChurnZero
We use ChurnZero on our customer experience team to help us nurture our customers, automate communications, and track health and churn scores. It has been immensely helpful to our processes and has made communicating with our customers so much easier. It also gives a great holistic view of the health of our accounts.
- Automating Process: makes communicating w customers easier, can easily build our processes for regular communication
- ChurnScore/Health of Customers: gives a great snapshot of the health of our customers, easy to understand
- Communication: helps with communication within our dept and with our customers
- Would love to see better custom integrations and data flow to other platforms
- Has really effected how we view and understand the health of our customers, and shapes strategy and process around renewal and upsell opportunities
6 to 10 people