Cisco Jabber review
August 11, 2020

Cisco Jabber review

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cisco Jabber

It's being used by those who no longer want to have a physical phone anymore. It is also helpful in the security aspect in that it takes out a physical device on the network that can be a point on compromise and where we can't push updates to these physical phones to protect them from being a target for attackers.
  • No longer need a physical phone.
  • Easier to make phone calls where I can just copy and paste the number in. It also auto cleans up the number when dialing out so I don't have to remove anything.
  • Easily set up call forwarding in only a few clicks.
  • Call history is right on the front view and I don't have to dig through the menus to find it.
  • When first entering the server information, Jabber doesn't always hold in the information the first time.
  • I wish I could hide or make the icon smaller for Jabber.
  • Add in call blocking. Right-click and block number.
  • I have not been involved with the pricing side of it and can't give accurate information on the aspect of money.
  • Securing the network is a positive benefit.

Do you think Webex App delivers good value for the price?

Not sure

Are you happy with Webex App's feature set?


Did Webex App live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webex App go as expected?

I wasn't involved with the implementation phase

Would you buy Webex App again?


Since it's focused on security, I would recommend others to use it so we no longer have possible vulnerable devices on the network. Plus with it being software on the workstation, we can control the versioning of it. I think there is also an app for this but not entirely sure and how compatible the workstation and mobile phone ones might work together.

Webex App Feature Ratings

Not Rated
Mobile Access
Not Rated
Internal knowledgebase
Not Rated
Integrates with GoToMeeting
Not Rated
Integrates with Gmail and Google Hangouts
Not Rated
Integrates with Outlook
Not Rated
Not Rated
Video files
Not Rated
Audio files
Not Rated
Document collaboration
Not Rated
Access control
Not Rated
Advanced security features
Not Rated
Integrates with Google Drive
Not Rated
Device sync
Not Rated

Cisco Jabber Support