Item: Webex App
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

It's being used by those who no longer want to have a physical phone anymore. It is also helpful in the security aspect in that it takes out a physical device on the network that can be a point on compromise and where we can't push updates to these physical phones to protect them from being a target for attackers.

Pros and Cons

No longer need a physical phone.
Easier to make phone calls where I can just copy and paste the number in. It also auto cleans up the number when dialing out so I don't have to remove anything.
Easily set up call forwarding in only a few clicks.
Call history is right on the front view and I don't have to dig through the menus to find it.

When first entering the server information, Jabber doesn't always hold in the information the first time.
I wish I could hide or make the icon smaller for Jabber.
Add in call blocking. Right-click and block number.

Return on Investment

I have not been involved with the pricing side of it and can't give accurate information on the aspect of money.
Securing the network is a positive benefit.

Key Insights

Do you think Webex App delivers good value for the price?

Not sure

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webex App go as expected?

I wasn't involved with the implementation phase

Would you buy Webex App again?

Yes

Likelihood to Recommend

Since it's focused on security, I would recommend others to use it so we no longer have possible vulnerable devices on the network. Plus with it being software on the workstation, we can control the versioning of it. I think there is also an app for this but not entirely sure and how compatible the workstation and mobile phone ones might work together.

Cisco Jabber review

Overall Satisfaction with Cisco Jabber