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My Cisco Jabber Review
August 21, 2020

My Cisco Jabber Review

John Patrick Duro | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cisco Jabber

We used Cisco Jabber across the whole organization. It resolves our communication and collaboration demands globally, especially during these pandemic times. It provides us the flexibility to have communication regardless if it is on laptop or desktop or mobile phones. It is also compatible on all known types of operating systems.
  • It can be integrated with Microsoft Suites. We are dependent on Microsoft and having it combined is a great help.
  • It can be integrated to smart watches. Our executives needed this.
  • The Jabber call experience. This is being widely implemented in our support teams.
  • Performance. Sometimes it freezes.
  • It is very complex to push updates.
  • Needs additional features and simplification of interface in comparison with competitors.
  • It can cater to multiple participants in a conference room with the necessary tools like file and screen sharing.
  • It is very convenient nowadays when a huge portion of our staff is working remotely.
  • We are confident that our conversations and traffic are secured.
I have worked for multiple companies. In terms of collaboration with additional requirements of stability and security, Cisco Jabber is the best decision for it. Plus, it has a complete set of integrations to other communication and collaboration solutions that are not within the Cisco product portfolio. The after-sales support of Cisco is also well tested based on my experiences working in IT for 12 years already.

Do you think Webex App delivers good value for the price?

Yes

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

Yes

Did implementation of Webex App go as expected?

Yes

Would you buy Webex App again?

Yes

SentinelOne, Qualys Web Application Scanning (WAS), LogRhythm NextGen SIEM Platform
It can be utilized on internal and external operations which is very dynamic and handy. Collaboration, like conferences and screen sharing, are very vital to the solution Cisco Jabber can provide. Some of the biggest concerns that have been addressed are ensuring that our call center and support resources are quick and responsive.

Webex App Feature Ratings

Project Management
7.1
Task Management
7
Gantt Charts
6
Scheduling
7
Workflow Automation
7
Mobile Access
9
Search
7
Visual planning tools
7
Communication
8.2
Chat
9
Notifications
9
Discussions
8
Surveys
7
Internal knowledgebase
9
Integrates with GoToMeeting
Not Rated
Integrates with Gmail and Google Hangouts
Not Rated
Integrates with Outlook
7
File Sharing & Management
7.1
Versioning
7
Video files
6
Audio files
7
Document collaboration
8
Access control
8
Advanced security features
5
Integrates with Google Drive
Not Rated
Device sync
9

Cisco Jabber Support

Only 8/10, leaving 2 points for improvement. As far as I know, we do not have any major issues like downtime and security breaches with Cisco Jabber. It provides the needs of the company in terms of secured and reliable collaboration and communication demands whether internally or externally or globally.