Overall Satisfaction with Cisco Jabber
Before the pandemic the notion of softphone was far in the clouds. We know that they existed, but the company did not see a need in them. The desk phone was more than sufficient for taking and making calls from and too the users. Once the pandemic took fool effect and business need to change the way of working, allowing mobility and general working from anywhere except the office, the desk phone become obsolete and a replacement was needed. Cisco Jabber was the perfect choice. The tool presented it self in front of our team. Sleek designee, easy to configure, fast to use, compatibility with Cisco Finesse. It is was the perfect tool at the right time. At this moment our teams become completely mobile and can take and make calls to our users from anywhere there is a internet connection. Integrated with our systems, the tool contains all our users and you can find anyone with a stoke of a key and call them directly. Also a feature used by the team is authenticate users using the video call option. A great tool to use in the helpdesk environment.
- Friendly interface - agent does not need to be cisco certified to use it.
- Fast setup - installation and setup are fast and easy
- Great quality of sound and picture
- Copy/Paste numbers easy
- Headset and camera selection - not on the front page, but in settings - in this way agent can monitor and make the sure they have selected the correct headset before the call starts.
- The option to be present with choice of either call or video call before making the call, and not after the call has been establish.
- Connect to a device - could be easier to use or have a more friendly interface
- If you consider 800 cisco hard phones at the price of 80$/unit vs the cisco Jabber license at 50$/unit
- Faster enrolment of new agents( taking less time to set up the account when don't pending on parts to arrive)
- More training new joiners on how to use it.
Do you think Webex App delivers good value for the price?
Yes
Are you happy with Webex App's feature set?
Yes
Did Webex App live up to sales and marketing promises?
Yes
Did implementation of Webex App go as expected?
Yes
Would you buy Webex App again?
Yes