Mobility compliments of Cisco Jabber
May 04, 2023

Mobility compliments of Cisco Jabber

Andrei Gug | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cisco Jabber

Before the pandemic the notion of softphone was far in the clouds. We know that they existed, but the company did not see a need in them. The desk phone was more than sufficient for taking and making calls from and too the users. Once the pandemic took fool effect and business need to change the way of working, allowing mobility and general working from anywhere except the office, the desk phone become obsolete and a replacement was needed. Cisco Jabber was the perfect choice. The tool presented it self in front of our team. Sleek designee, easy to configure, fast to use, compatibility with Cisco Finesse. It is was the perfect tool at the right time. At this moment our teams become completely mobile and can take and make calls to our users from anywhere there is a internet connection. Integrated with our systems, the tool contains all our users and you can find anyone with a stoke of a key and call them directly. Also a feature used by the team is authenticate users using the video call option. A great tool to use in the helpdesk environment.
  • Friendly interface - agent does not need to be cisco certified to use it.
  • Fast setup - installation and setup are fast and easy
  • Great quality of sound and picture
  • Copy/Paste numbers easy
  • Headset and camera selection - not on the front page, but in settings - in this way agent can monitor and make the sure they have selected the correct headset before the call starts.
  • The option to be present with choice of either call or video call before making the call, and not after the call has been establish.
  • Connect to a device - could be easier to use or have a more friendly interface
  • If you consider 800 cisco hard phones at the price of 80$/unit vs the cisco Jabber license at 50$/unit
  • Faster enrolment of new agents( taking less time to set up the account when don't pending on parts to arrive)
  • More training new joiners on how to use it.

Do you think Webex App delivers good value for the price?

Yes

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

Yes

Did implementation of Webex App go as expected?

Yes

Would you buy Webex App again?

Yes

The Pandemic has tough us that the next generation of helpdesk users/workers will be mobile. They cannot be connected to a place, a spot, a landline, a desk phone. In the field of helpdesk and not only you need to be able to take the call from the user anywhere. A tool like Cisco Jabber easy to use and fast to connect is the most important. I have worked both in the helpdesk environment and in a managerial roll where we need to connect to calls and users and this tool has been there to provide and response to our needs.
In the Helpdesk environment it provide the best response to building a hotline easy to setup and configure. But also paired with Cisco Finesse has provided a stable connection and constant availability for our users to reach us.
In the single user, this tool is perfect not only for the possibility to call but also because of the pairing with your calendar. Proving visibility on your time and actions, also sending email with click away.
Maybe the chat function if enabled would have provide more benefits, as to create a one tool in one.


Webex App Feature Ratings

Scheduling
9
Mobile Access
10
Search
10
Notifications
9
Video files
10
Audio files
10
Document collaboration
9