One place to gather them all!

Webex App is used as the SPOG of my collab applications, gathering all I need as simple as the click of the mouse. It helps to keep my productivity while I keep in touch with my team. Important points considered to choose Webex App in the company, first the quality of voice and video, second the easiest way to put everybody in a virtual room and work together, and last but not least, security in every aspects when collaborating with others.

We use both Cisco Webex App and MSFT Teams as collaboration tools in the
company. Even using MSFT Teams, the calling infrastructure that MSFT
Teams uses is provided by Cisco Webex App and Webex Calling due to be
reliable and robust, good audio and video qualities and the integration
of the tools is simple.

I've working from everywhere since before the pandemic, back in 2015, and it always have been part of my professional life but not part of IT culture of the company I've working for in that time. It was a long journey to convince than that mobile teams could get efficiency while on the run, while visiting customers, partners or while traveling. Get connected is very tough, specially when you need get doc or info from in house company based systems. VPNs, firewalls and all other security policies must take place to grant secure access, but those systems or policies are the responsible to not allow you to get the information needed to do your job. Nowadays, with the benefits of cloud calling and the persistent and secure storage of chats and documents of Webex offers, the implementation process was made easy, simple, reliable and fast.

One most positive impact in organizational culture was to access collaboration tools without the need to close heavy vpn clients. This increased the users experience exponentially. When everybody starts to use MSFT Teams, the capabilities of sharing content in a secure way was limited and rapidly the company ask to stop using tools that way in order to try keep collaboration in a safe level, what not occurred as anyone can imagine. Webex app was a good choice to address the potential to keep the collaboration in a hybrid environment flows while the security breaches was notably reduced.

In the first moment, people that didn't have the habit to work from home starts to fell a little bit lost, and in that moment company's executive levels must take place in the scene the follow up the team work until they understand what is need to get the job done away from office. After that when the people starts to return to office, the executive evaluate to keep some employees in a hybrid work. the option was made by employee and not imposed by executives, in a model that, again, efficiency was considered to adjust the work model of employees. The hybrid work is working fine in the company.

I am using Webex App in a daily basis, as the collaboration framework that I prefer. I have all I need in a single workspace and I'm already get used to find all features and controls I need to place a call, conference, meeting or collaborate with a colleague.I've also use MSFT teams as part of the company, partners and customer I relationship with. Webex Calling is key when using MSFT Teams, as it give me all call capabilities inside MSFT workspace. It is reliable, great audio and video quality and I don't remember when the service goes down last time, that is different if compared with MSFT stability.

I've used to use my deskphone integrated with Cisco Webex App, that allow me to take calls more comfortably while I work in my desk. Also, another important feature I've used to use is transfer calls from my desk or notebook to my mobile phone, or from mobile to my deskphone. Due to this I could start talking wherever I wanted and conclude my calls where would more easy, in a clear way without any interruption on the call. After pandemic, I've left deskphone and start working one hundred percent on my notebook and the headsets started to be my new best friends, with noise cancellation, full integrated audio controls with Webex App and a lightweight design let me take it wherever I need.

Cisco Webex App was the most easy to use, to set up meetings and control who is in the meeting, who wants to get access and those who will present or share content. I've also worked with MSFT Teams during pandemic, but Webex App has a user interface more intuitive than MSFT Teams. The old productive tools that integrates Webex Meetings with MSFT Outlook was really easy to setup, to schedule and start meetings directly form Outlook clients, but the way Webex App let the files, content and everything else in a permanently way in the spaces and the fully integration with my callendar starting meetings not only in Webex App but also in other meetings apps, makes me move totally to work in Webex App to colaborate with my peers.

We don't use real time transcription in the company so I don't have much experience to formulate a concrete opinion about that. We do use note taking and thats is a really nice feature that helps to get back important points, subjects and aspects discussed in a meeting. The automatic noise suppression and the option to chose if you want to capture only your voice or the ambience is amazing, after the feature was launched no dogs barking during meetings or neighbors bring down the house has participated in my meetings. So far, it is the best audio quality in the meetings, clear voice only compared to other meetings apps available in the market. All of this in a click of the mouse!

Nowadays the comparison would not be only with Jabber and its feature, but would consider the features offered by other collaboration apps as Microsoft Teams, Slack and also Google. In my opinion Webex App still have a huge differentiator from other competitors, the capacity to integrate collaboration tools with unified communications as no other.

I didn't get any kind of regular training to use Webex App. It is very intuitive and easy to use. At the beginning, the way the App group chats and spaces is a quite awkward, but they improve a lot since the first versions and nowadays is easy to handle individuals chats and spaces. With Webex Calling integrated and configured centrally by IT team, to use voice and video features is easy as one, two, three.

Get familiar with all details and every aspect of the configuration tool, the Cisco Webex Control Hub. As its a powerful tool and you can easily deploy, config and manage users and devices, knowing the tool potencial brings the most outcomes to your business dispensing with the use of additional or third-party tools.

No custom config or customization made.

The company use standard support, not premium. The number of cases need to be addressed with manufacturer support team is very low, almost zero in last 6 months, due to that the standard support is adequate to us. The cases can be followed up in the Webex Hub and the frequently asked questions base is highly updated and useful. The main cases is related to user demands on how to use or configure specific features.

As we use Microsoft Office 365 in the company and webex App some users requested to integrate those applications to get the voice, calling and video features from Webex App integrated into MSFT Teams. In that occasion, we requested Cisco support to integrate both applications and the TAC was very competent, responsiveness and effective, they let us very comfortable with prerequisites, the steps of integration and the difficulties we could face during the process. Everything happens as planned and after 24 hours, the time they told us changes in MSFT Azure taking place, the applications were integrated. Great job indeed!

Follow the guides and, if necessary, access vendor community to know the process details. Also have a valid support contract in case if you need any further assistance from TAC.

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Objetive and clear communication about what we need and the budget we have to do it.