Cisco Unified Communications Manager, all your communication needs in one package.
May 08, 2018

Cisco Unified Communications Manager, all your communication needs in one package.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cisco Unified Communications Manager (Call Manager)

I've worked very closely with Cisco Unified Communications Manager thanks to a number of our clients. They use it for everything from something as basic to a phone call, to video conferences, and even down to basic instant messaging inside the corporation. From a management perspective, it's intuitive to administer, easy to get set up, and very robust for my client's communication needs. Overall I consider this a great product.

Pros

  • From an administration perspective the product is incredibly intuitive, and a joy to manage.
  • Training a new user on the software, and hardware takes no time at all and Cisco provides a lot of detailed information to pass along to the end users.
  • The ability to have everything practically seamless makes this a wonderful solution. From basic telephony, video conferencing, to instant messaging either in the office, or on the road, having unified presence and voice/video capabilities has been a huge selling point for our customers.

Cons

  • When I first started using the product the learning curve was a little steep, but overall once you take the time to learn the Call Manager it's incredibly intuitive. I don't know that there's much I think could need improvement.
  • I've had end users complain about having too many options at first, but once they start using more of then this complaint usually disappears. I'm not sure this is something that really needs improvement, but I list this for lack of other ideas for improvement.
  • Compared to other systems I think Cisco hit the mark on this one, and I don't have many areas that I would consider improving upon.
  • The clients I have using the system say it has helped consolidate expenses where before they were using multiple service for all their communication needs, have been able to wrap it into one package and overall save on costs.
  • In consolidating services we have been able to save time from a management perspective. Before we would have to manage multiple systems to meet our clients needs, where as now were able to provided everything from a single service.
  • Overall consolidating costs from multiple products, to a single product has been a huge cost savings, as well as saving time, and money from a support and administration perspective saving our clients time and money.
I've used a number of other products in the past with quite a few of the same features, and options, but usually would have to pair them with other products or software to get all the functionality requested by a client. With Call Manager I've been able to provide a single solution that covers pretty much every communications need I've been ask to provide thus far.
For a medium-sized business or larger I think this is a great solution. It covers pretty much all the needs you would want, basic telephony, video conferencing, instant messaging, and presence. Like anything else you get what you pay for if you have the budget for a Cisco product, I definitely recommend this. For the smaller business that doesn't need all the features or a business that doesn't have the appropriate budget to warrant a product like Call Manager, this may not be the best fit.

Cisco Unified Communications Manager (Call Manager) Feature Ratings

Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
9
User templates
8
Call reports
10
Directory of employee names
5
Answering rules
8
Call recording
9
Call park
10
Call screening
7
Message alerts
8
Video conferencing
10
Audio conferencing
10
Mobile app for iOS
10
Mobile app for Android
10

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