Cisco Unified Communications Manager, all your communication needs in one package.
May 08, 2018
Cisco Unified Communications Manager, all your communication needs in one package.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Cisco Unified Communications Manager (Call Manager)
I've worked very closely with Cisco Unified Communications Manager thanks to a number of our clients. They use it for everything from something as basic to a phone call, to video conferences, and even down to basic instant messaging inside the corporation. From a management perspective, it's intuitive to administer, easy to get set up, and very robust for my client's communication needs. Overall I consider this a great product.
- From an administration perspective the product is incredibly intuitive, and a joy to manage.
- Training a new user on the software, and hardware takes no time at all and Cisco provides a lot of detailed information to pass along to the end users.
- The ability to have everything practically seamless makes this a wonderful solution. From basic telephony, video conferencing, to instant messaging either in the office, or on the road, having unified presence and voice/video capabilities has been a huge selling point for our customers.
- When I first started using the product the learning curve was a little steep, but overall once you take the time to learn the Call Manager it's incredibly intuitive. I don't know that there's much I think could need improvement.
- I've had end users complain about having too many options at first, but once they start using more of then this complaint usually disappears. I'm not sure this is something that really needs improvement, but I list this for lack of other ideas for improvement.
- Compared to other systems I think Cisco hit the mark on this one, and I don't have many areas that I would consider improving upon.
- The clients I have using the system say it has helped consolidate expenses where before they were using multiple service for all their communication needs, have been able to wrap it into one package and overall save on costs.
- In consolidating services we have been able to save time from a management perspective. Before we would have to manage multiple systems to meet our clients needs, where as now were able to provided everything from a single service.
- Overall consolidating costs from multiple products, to a single product has been a huge cost savings, as well as saving time, and money from a support and administration perspective saving our clients time and money.
I've used a number of other products in the past with quite a few of the same features, and options, but usually would have to pair them with other products or software to get all the functionality requested by a client. With Call Manager I've been able to provide a single solution that covers pretty much every communications need I've been ask to provide thus far.