Item: Cisco Unified Communications Manager (Call Manager)
Rating: 8
Author: Verified User

Overall Satisfaction with Cisco Unified Communications Manager (Call Manager)

Use Cases and Deployment Scope

We use Cisco Unified Call Manager across the system to manage our VOIP phones. This system is great because it is a fairly simple tool to use in regards to managing phones. It also is able to allow troubleshooting from any location with little to no interaction needed in person at the device.

Pros and Cons

Pros

Remote Troubleshooting
Remote support of devices
Organization of the company's phone lines and devices
Ability to copy existing profiles from other phones for fast deployment
Certificate Deployment

Cons

The web interface is a little dated and sometimes confusing
Changes sometimes have to be saved two times which is repetitive
Some of the descriptors in the drop downs are not clear
Sometimes interface can be slow

Return on Investment

Little to no downtime of system
Very little time required to manage and implement changes on phones
Features and options inside the system should be able to customize to reduce the fields when editing phone and extensions to prevent confusion

Alternatives Considered

Have only used this system.

Other Software Used

AirWatch, Remote Desktop Manager, MS SharePoint, ServiceNow, Microsoft Office 365, Microsoft Exchange, Skype for Business, Adobe Acrobat DC, Pluralsight, LogMeIn Rescue, Microsoft Office 2016

Likelihood to Recommend

Call Manager is great if you are going to deploy Cisco phones at small, medium, or large companies where you will need to be able to manage phones as the staff and company size changes. This is also great when you don't have a dedicated IT staff member on site when the changes are to be made. The changes made are also close to immediate after being saved in the system.

Cisco Unified Communications Manager (Call Manager) Feature Ratings

Comments

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Cisco UCM - Great tool for simple VOIP management