Overall Satisfaction with Cisco Unified Contact Center
Cisco Unified Contact Center was originally thought to improve in some areas of opportunities in our business, it was good to deliver some results, however, we find a lot of glitched and errors on it, that we can handle at this time but, we'll really expect this software to improve and their creators to put a little bit more effort on support when is needed.
- Good management and easy-to-use
- Customer Satisfaction improved a lot
- Contacts are easy to handle
- It's really glitchy sometimes
- It lacks on support when it fails
- It's losing potential if lack of support and glitches are not solved
- Improvement with all our agents, they are hitting high goals.
- My business is growing, hopefully by the end of this month I'll hire 100 more agents.
- We are getting some unexpected and not desired downtime because of the issues the software gives to us.
If you want your business to improve and grow, don't hesitate to buy this software, I'm pretty sure it will help your small and medium business to grow and be better, your co-workers and you'll be happy too, It's a beautiful software, not everything is perfect, it has some areas of improvement, but I know and I trust they will get the issues fixed soon enough.
Do you think Cisco Unified Contact Center delivers good value for the price?
Yes
Are you happy with Cisco Unified Contact Center's feature set?
Yes
Did Cisco Unified Contact Center live up to sales and marketing promises?
Yes
Did implementation of Cisco Unified Contact Center go as expected?
Yes
Would you buy Cisco Unified Contact Center again?
Yes